I was just on the phone with the dispute man for my serve card and he accidentally hung...

GetHuman-jennthib's customer service issue with American Express Serve from May 2019

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The issue in GetHuman-jennthib's own words
I was just on the phone with the dispute man for my serve card and he accidentally hung up on me. There is a $**.** charge on my serve card from audible that was not authorized. My two-year-old got into my husband's kindle which my card number is saved on there and got into the audible store and pushed enough buttons to make the charge. I got disconnected before he was able to go through the steps for the refund. I also need to make sure that this is night a subscription that he subscribed to since they said that the charge was also made in April and I must have missed that charge. If somebody could please call me back from that a speed the partment at ********** I would much rather speak with somebody to get this resolved.
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American Express Serve

Customer service issue
Reported by GetHuman-jennthib
May 7th, 2019 - 2 mons ago
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GetHuman-jennthib started working on this issue
May 7th 5:36pm