Hate this **** card! Can't reach a live human at the customer service number, doesn't g...

GetHuman-sexysone's customer service issue with American Express Serve from January 2019

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The issue in GetHuman-sexysone's own words
Hate this **** card! Can't reach a live human at the customer service number, doesn't give option. You keep adding extra holds on my card from a transaction from ******* yet the hotel states, AND my transactions show that both were returned along with a receipt from the hotel. My credit was returned on ******* but Amex put an additional hold on my card that is STILL pending on *******. FOR WHAT? If I didn't even use the card that day! People need their money, this is ridiculous. Amex also put an additional hold of $** more when I used the card to check into a hotel which the hotel confirmed was not on their end. Like, do you ever think for a second that a customer may be in an emergency situation so the extra amount that you choose to take off the card, could just put that person in a f***** up situation.
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American Express Serve

Customer service issue
Reported by GetHuman-sexysone
Jan 16th, 2019 - 9 mons ago
I have an issue with American Express Serve too
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GetHuman-sexysone started working on this issue
Jan 16th 1:17pm