This is the second time my card had been compromised while it was still in my possessio...

GetHuman-akiiaedw's customer service issue with American Express Serve from July 2018

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The issue in GetHuman-akiiaedw's own words
This is the second time my card had been compromised while it was still in my possession. I call you and am on hold for ** minutes or more. I have no access to my funds until the new card comes even though I still have my old card. You take forever to refund the money. You send me a fraud text asking me if I made a certain transaction and when I respond NO, no on contacts me about it, I have to call you and sit on hold. I will be switching companies and wouldn’t recommend you to anyone.
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American Express Serve

Customer service issue
Reported by GetHuman-akiiaedw
Jul 3rd, 2018 - 10 mons ago
I have an issue with American Express Serve too
Fixed
Seen by 2 customers so far
Similar issue to 129 others
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Items needed
Account holder name
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Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-akiiaedw started working on this issue
Jul 3rd, 2018 8:51pm
GetHuman-akiiaedw indicated the issue is not fixed yet.
Jul 4th, 2018 12:14am