On ********* I missed an AA flight ***** (UYMSEK) out of LaGuardia airport b*c BOTH en...

GetHuman-dcuria's customer service issue with American Airlines from October 2019

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The issue in GetHuman-dcuria's own words
On ********* I missed an AA flight ***** (UYMSEK) out of LaGuardia airport b*c BOTH entrances to the AA terminal were blocked off by parked police cars w*lights on. By the time the driver waited in bumper to bumper traffic and was able to find another entrance to the terminal, I missed the flight. I was booked on another flight with a connection in Phili, but the flight I was on was delayed and I missed the connection to Dayton. It was late at night by that time and I had to stay overnight in a hotel which cost $***.** (The hotel was giving to me by an AA employee at the airport). I am requesting reimbursement for the hotel (credit to my credit card) since I arrived at the airport an hour and ** min before the flight was to take off, not my fault your terminals were inaccessible nor that my connecting flight was delayed. I am ** years old and was flying out for my granddaughter's *st birthday. I was planning to stay * days, but was only able to stay for one day. All this aggrevation and NONE of it was my fault. In addition, I was I was billed another $** by AA for checking my carry on, simply b*c I was too exhausted to carry it after running from terminal to terminal and taking shuttle after shuttle. Thank you.

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American Airlines

Customer service issue
Reported by GetHuman-dcuria
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 14689 others
0 customers following this

Timeline

GetHuman-dcuria started working on this issue
Oct 15th, 2019 8:43pm