Lisa J. Sparks, ***-***-****,cell*Flight ****, Norfolk to Miami*Friday, August...

GetHuman3355281's Problem With a Flight issue with American Airlines from August 2019

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
You can use https://www.aa.com/contact/forms?topic=CR#/ to submit any issue you are having with American Airlines. If the issue has to do with someone on the flight please write down any details you can remember. American Airlines will most likely request back any documentation to help with your issue.
The issue in GetHuman3355281's own words
Lisa J. Sparks, ***-***-****,cell*Flight ****, Norfolk to Miami*Friday, August *, *******. Ticket agent in Norfolk, VA, Mr. Shahin, DID NOT check me when I was at his counter, but checked by bags, and charged me for a bag. Mr Shahin only gave me a receipt.*After waiting in line ** minutes for the security checkpoint, the agent told me I was only holding a receipt. I had to go back downstairs to get a ticket. Therefore, I missed my flight.**. I was on standby for another flight ** minutes later. The agent boarded me on the plane after several passengers did not arrive. I was on the plane in my seat and after * minutes, agent asked all standby passengers who just boarded the plane to GET OFF. Agent stated that the plane was too heavy. **. Agent directed us back in the airport.**. After waiting for a new flight, the agent announced we can get back on the plane. *This has been a major inconvenience. I have inconvenienced other people, lost money and not to mention the embarrassment of getting on the plane and then off again.
Refund for my ticket
No one from American Airlines has contacted me.
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American Airlines

Problem With a Flight issue
Reported by GetHuman3355281
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 13174 others
0 customers following this

Timeline

GetHuman3355281 started working on this issue
Aug 2nd, 2019 12:29pm
GetHuman3355281 indicated the issue is not fixed yet.
Aug 5th, 2019 5:54pm
GetHuman3355281 indicated the issue is not fixed yet.
Aug 5th, 2019 6:14pm
GetHuman3355281 indicated the issue is not fixed yet.
Aug 5th, 2019 6:16pm
GetHuman3355281 indicated the issue is not fixed yet.
Aug 5th, 2019 6:17pm
GetHuman3355281 indicated the issue is not fixed yet.
Aug 5th, 2019 6:18pm
GetHuman3355281 indicated the issue is not fixed yet.
Aug 5th, 2019 6:43pm
GetHuman3355281 indicated the issue is not fixed yet.
Aug 6th, 2019 12:52am
GetHuman3355281 indicated the issue is not fixed yet.
Aug 6th, 2019 1:10pm