THOMAS R. HITEN*** EASTGATE DRIVE*CHESHIRE, CT ***********@***.com***May *, *******Amer...

GetHuman-thiten's customer service issue with American Airlines from May 2019

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The issue in GetHuman-thiten's own words
THOMAS R. HITEN*** EASTGATE DRIVE*CHESHIRE, CT ***********@***.com***May *, *******American Airlines**RE: Trip from ***** Record Locator: CUTPXC* Thomas R. Hiten* AAdvantage * ***DRE*** Record Locator: MGJAGW* Alison Q. Hiten* AAdvantage* *N*XA****To Whom it may concern:**The purpose of this letter is to relate the horror story of our most recent trip and seek compensation for our suffering.**On December **, ****, I booked a cruise out of LA for seven days. On that same date, I booked round trip, first class tickets from Bradley Airport to LAX using my AAdvantage Miles (total ***,*** Miles). The flight was direct to LA and the return trip mad a stop at Chicago. (I have attached records of all flights and cancellations.**On March *th, I was notified that the return flight had been changed. I accepted it.**Then on April **th, I was notified that my direct flight was cancelled. I then called an had to change to a flight through PHL that would get me to LAX on time for my cruise.**On Friday, April **, the night before my flight, I stayed a at hotel by the airport. After dinner, I was going to bed early when I received notification my flight was cancelled! I was furious and called American to find out what to do. I was re-booked with a stop at Dallas before LAX. My wife and I were separated and she had to fly coach because there was only one seat in first class. Also, on this flight there was a large dog in first class. I am allergic to dogs, so my flight added to my anxiety.**On May *th, after the cruise, we got a taxi and raced to LAX to catch our flight. When were checking our bags when the American Representative informed us that our flight was delayed and that we would mis our connecting flight in Chicago. Once again, we were re-booked on a flight to Chicago where we had to fly in coach. **In Chicago, we boarded our flight to Bradley and sat for a while on the plane. Then we were informed that the plane had a problem and we would have to de-plane, go to another gate and re-board. **We went to the other gate and waited hours for the plane to be cleaned and re-boarded. WE did not get into Bradley until *AM.**While in Chicago, we tried several times to get into the Admiral Club after explaining our situation. No go.**I have always flown first class and I mostly travel with American. I have an AAdvantage credit card and a Citi American credit card. I am totally disgusted with the service we got on this trip.**I am seeking the following compensation for our suffering: refund of all the AAdvantage milage for this trip and a one year pass to the Admiral Club for my wife and I.**Please let me know your decision so that I may proceed with alternate actions.**Angrily,*****Thomas R. Hiten

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American Airlines

Customer service issue
Reported by GetHuman-thiten
May 9th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 10545 others
0 customers following this


GetHuman-thiten started working on this issue
May 9th, 2019 2:13pm

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