I flew from okc to syr on Tuesday’s and four days before I flew out I called aa custome...

GetHuman-sdlovett's customer service issue with American Airlines from June 2018

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The issue in GetHuman-sdlovett's own words
I flew from okc to syr on Tuesday’s and four days before I flew out I called aa customer service and asked about upgrade to first class. I was told the price and need to check with the other person I was flying with to make sure that this is what he wanted to do. I called back two days later and was told that first class was full. I got on the plane on Tuesday and there was one person on first class. I do not understand why I was told it was full and then saw one person I first class. I’m flying home to okc from syr via Chicago tonight. I have flown as first class before and it was great. Not for sure I book aa again. Just an FYI on what happened. Maybe you have a log of who I takes to or notes on my account on record so you can identify who dropped the ball on the upgrade. My Code YVBOSR

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American Airlines

Customer service issue
Reported by GetHuman-sdlovett
Jun 28th, 2018 - 5 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1723 others
0 customers following this


GetHuman-sdlovett started working on this issue
Jun 28th, 2018 10:36am

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