Still waiting for my agreed compensation - * months now !!

GetHuman-lgouldm's customer service issue with American Airlines (UK) from May 2018

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I made a claim in respect of compensation for a cancelled flight under booking reference NHTYBF. American Airlines agreed to pay compensation as per Susie Potter (Customer relations AA) your ref* ***********.*I submitted the compensation claim for to AA on **.*.** advising you of my bank details and that I wished to receive *** euros to my named account. I have tried to call AA to chase the matter up, but cannot ever get through to speak to a real person. I have NOT received any compensation from you and I wish you to sort out this matter as a matter of urgency. thank you,
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American Airlines (UK)

Customer service issue
Reported by GetHuman-lgouldm
May 11th, 2018 - 10 mons ago
I have an issue with American Airlines (UK) too
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Seen by 6 customers so far
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-lgouldm started working on this issue
May 11th, 2018 3:10pm
GetHuman-lgouldm confirmed the issue is fixed. Hooray!
May 22nd, 2018 12:11pm