American Airlines AAdvantage Customer FAQ

We're sorry to hear you're having trouble accessing your account. Here's a quick tip: ensure you are entering the correct username and password. If you forget your password, there should be a "Forgot Password" link on the login page where you can reset it. Once you get into your account, check the AAdvantage section to see if your recent flight miles were added. If they don't appear, then the miles may not have been credited yet. It can take up to 48 hours after your flight for miles to be credited to your account. If after this period your miles still haven't been added, reach out to customer service for further support.

We're sorry to hear that you're having trouble logging into your account. Make sure you're using the correct member number or username and password. If you can't remember your login details, use the "Forgot password" function on the login page, which will guide you to reset your password via email. Once you regain access, you can verify if your miles were added by checking the recent activity section of your account. If after these steps you still cannot view your miles, there might be a delay in posting them, which can be up to 48 hours after the flight.

To unlink an account number from an American Airlines AAdvantage business program, you'll need to contact the program's customer service directly. They have the necessary tools to assist with such requests. Remember to provide them with full details including your name, AAdvantage number, and associated business program number to ensure a smooth process. Please make sure you're furnished with all the necessary information about the changes you're about to make as it may affect your earned benefits and rewards.

You can absolutely upgrade an American Airlines domestic flight to first class using AAdvantage miles. To do it, log in to your AAdvantage account and check how many miles you need for the upgrade. The usual cost ranges from 15,000 to 25,000 miles, depending upon your booking and the flight's length. Once you've assessed the miles, reach out to American Airlines' reservation department and request the upgrade. If available, the miles will be deducted from your account and a co-pay may apply. It's important to note that mileage upgrades are subject to availability. If there's no space, you can be waitlisted for the upgrade.

We're sorry to hear about your trouble accessing your account. Firstly, make sure the login credentials you're entering are correct. If you've forgotten your password, use the 'Forgot Password' option, and a reset link will be sent to your registered email. Due to security measures, it's important to know that after a few unsuccessful attempts, your account might get locked. In such a case, you would need to wait for a certain period before you try again. If you've tried all these and still cannot access your AAdvantage account, we recommend reaching out to American Airlines AAdvantage directly for their support.