I keep calling (* times now) and I'm always placed on hold for more than ** mins. Afte...

GetHuman1020499's customer service issue with Ambit Energy from August 2018

Help with my Ambit Energy issue
The issue in GetHuman1020499's own words
I keep calling (* times now) and I'm always placed on hold for more than ** mins. After that the machine will either hang up or tell me to leave a call back number. I have never spoke to anyone and never got a call back even though I opted for it. Very disappointed, for company with great service the costumer service is mediocre. I am wanting to renew my plan but because of this I am considering just canceling and going with a company that will allow me to speak to someone.
GetHuman1020499 did not yet indicate what Ambit Energy should do to make this right.
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Ambit Energy

Customer service issue
Reported by GetHuman1020499
Aug 21st, 2018 - a mon ago
I have an issue with Ambit Energy too
Fixed
Seen by 4 customers so far
Similar issue to 120 others
0 customers following this
Items needed
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Timeline
GetHuman1020499 started working on this issue
Aug 21st 8:51pm
GetHuman1020499 indicated the issue is not fixed yet.
Aug 22nd 2:42am
GetHuman1020499 indicated the issue is not fixed yet.
Aug 24th 9:54pm