You have no after hour help. Terrible thing - Needed to pay bill but turn off my power...

GetHuman-gmarsh's customer service issue with Ambit Energy from April 2018

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The issue in GetHuman-gmarsh's own words
The problem: You have no after hour help. Terrible thing
Needed to pay bill but turn off my power as I paid on line but still in the dark at home with my family now *:** pm and waiting. Why do you not have ** hour support help. But you talked me into joining your company. Need power please tonight.
Terrible terrible service. It's not about your company closing doors at *pm but keep an open line always as people have different schedule then your company. Fact is you are the only company I can think of that has no emergency line for folks that need to pay regardless. But you sure have no problem adding hugh fees to turn them back on. Social mediia needs to be asked about this great service you state?if it's all about taking from house holds to pay your bills then think about those after hour customer. Maybe more would join your so call better energy savings?
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Ambit Energy

Customer service issue
Reported by GetHuman-gmarsh
Apr 12th, 2018 - 5 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 47 others
0 customers following this

Timeline

GetHuman-gmarsh started working on this issue
Apr 12th, 2018 1:25am

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