Amazon Customer Service Issues

I placed an order for the HMS Victory model on Amazon. Initially, it seemed like the order didn't go through, so I reached out to customer service. They informed me that the order had actually been processed and payment was taken. However, I received a message on my order stating that my bank couldn't verify the card and requested an alternative. I then tried using my wife's card, but that payment was also unsuccessful. Following up with customer service, they assured me that the issue was resolved and they would send an email confirmation, but I have not received it yet. Fred H. 3 Hobb Lane Hedge End Southampton SO300GF

I purchased AirPods from an Amazon seller, but they did not arrive. Amazon notified me of the option to request a refund, which I received. Surprisingly, two weeks after the expected delivery date, the product arrived, despite the refund. Subsequently, I was charged by Amazon. This situation has left me feeling uneasy, especially since the AirPods were delivered to an address I no longer occupy. I am seeking a resolution to retrieve my money promptly. Your immediate assistance would be greatly appreciated.

1) I had trouble applying for the referred card because the acceptance tab was not visible for me to click, and the screen wouldn't scroll. As a result, my account got blocked. a) Please unblock my account. b) Can you assist me in finding a solution to access the acceptance tab. 2) Could you clarify if there's an age restriction for applying for this credit card? I would appreciate a prompt response.

I placed my order on November 26th but have not received it yet. The delivery date kept changing, and despite being promised it would arrive late, there were continuous delays. Today, during a call with customer service, Jordan offered a $12 gift card as compensation for the delay, which I agreed to. However, instead of the gift card, my order was refunded against my wishes. I had originally paid $60 for the item. I spoke with three different representatives, but at the end of it all, $60 was deducted from my card. I am seeking to have the full amount refunded as this kind of service is unacceptable.

I have encountered difficulties providing feedback to Amazon due to the lack of an email address listed on their website. I prefer not to engage with a bot or customer service representative at this time, but simply wish to share my thoughts on their website design. When using their search engine, I often receive results that do not align with my search terms, as has been a recurring issue. The recent change to the filter system on the left side of the page has made it more challenging to narrow down search results. The new button-based system is not as efficient as the previous checkbox system, which was more compact and user-friendly. I primarily make purchases through the website and find the larger screen more conducive to browsing multiple items simultaneously. I believe the filter system should be updated to improve the overall shopping experience.

Hello, Amazon sent me a reminder to return Kancystore Fall Clothes ORDER PLACED on October 28, [redacted] ORDER NUMBER [redacted]-[redacted]. The return for this product has already been made, check TRACKING [redacted] DHL Colombia on November 24 at 6:35 p.m. Brayan Z. Las Vegas 38-37 Bay Lake Trail. Response from the seller: Kancystore Fall Clothes for Women [redacted] Trendy Boho Work Business Casual Sexy Button Down Shirts Coffee ASIN: B09G2MG6CX Sorry for the inconvenience. Upon checking, we see that this order is handled by Amazon, you can reach out to Amazon customer service for assistance. Rest assured. I request Amazon to review the order as per the seller's statement that "this order is fulfilled by Amazon," the product has already been delivered. I am impacted as Amazon is charging me for a product I have already returned. Maria Tascon

I purchased two items on Amazon, one for $20 and the other for $19.99, which have already been shipped. I noticed that my account balance was $89, but later in the day, after buying something in a store, it dropped to $15.99. I suspected someone may have hacked into my Amazon account to make unauthorized purchases, yet upon checking, no orders were placed. I promptly contacted my credit card company after discovering that $30 and $40 had been debited from my account, bringing the balance down to $15.99.

I am experiencing an issue with Amazon where I am being charged for a purchase made by another account holder using shared card information. This was not a purchase that I made personally, and the cardholder has filed a fraudulent claim regarding this transaction. Amazon is requesting that I pay $[redacted] for the item that I did not order, which was delivered to the cardholder's address, not mine. I am seeking assistance on how to resolve this matter and be able to make purchases on my account once again.

Hello Amazon friends, I recently ordered a Stuffaloons craft for my granddaughter, and unfortunately, she was very disappointed. She was eagerly awaiting it for Christmas, but it did not work as advertised. It did not perform the way she saw it demonstrated on Amazon. This gift was especially significant because it was from her Papa and Aba, and seeing her disappointed face broke my heart. I kindly request a replacement as the one I received fell apart. I hope you can send her a new one to make her happy again. I am Mayda Salmon, her grandmother, who paid for this beloved toy. Please bring a smile back to my 9-year-old granddaughter's face. Thank you sincerely for your attention to this matter. Regards, Mayda C. Salmon.

I sent a 40-inch TV back to FedEx on November 29th, and the tracking information indicates that it was shipped out of my possession. However, it has been a month, and there is still no update showing that it has been returned to Amazon. I am requesting a refund of $[redacted].00 for the returned item. I have proof of shipment with pictures and a tracking number. This delay and lack of communication are concerning after this extended period without any updates. Thank you, N. Evans

I recently saw an Amazon commercial that aired in Tampa, Florida. It featured Medusa turning everyone to stone, which is historically inaccurate. Medusa only turned men to stone, not women. While this may seem trivial, it stood out to me. I enjoy many of your commercials, but this one was a bit annoying due to the historical inaccuracy. I wanted to bring it to your attention in case others have noticed as well. Perhaps it could be corrected or addressed in some way. Thank you for your time.

I recently realized I have multiple Amazon accounts, some of which I haven't been able to access for a month. On December 27, [redacted], I noticed a $10 charge on my bank account with transaction # "HS9987." I suspect it may be related to Amazon Prime, but am disputing the charge as I cannot recall making this payment and have been unable to use my Amazon accounts due to being locked out. Can someone please investigate this matter for me? Thank you. - T

Hello, I have been dealing with an ongoing issue for the past three weeks, where I am repeatedly told that my case is being escalated to an account investigator, only to receive a generic response that does not address my specific situation. The problem arose when I tried to help a former roommate order chakra crystals using his credit card, which turned out to be a rapid cash card without clear documentation. Despite providing what I could, the resolution process has been unnecessarily prolonged, resulting in me being unable to access my account for weeks and missing out on thousands of dollars worth of holiday shopping. While I have tried to communicate via phone without success, I am hopeful that reaching out this way might lead to a more prompt resolution. Removing the ex-roommate's card from my account should easily resolve the issue. I appreciate your attention to this matter. Thank you, KJ

I am currently working in the UAE and purchased a Qniceone Smart Watch from Amazon, which was delivered on November 12, [redacted]. I bought this watch as a gift for my father who resides in India. Upon gifting the watch on November 30, [redacted], my father noticed that the fully charged watch does not last even 24 hours. I have two other watches that were purchased at the same time that are functioning correctly. I have recently returned from my vacation on December 26, [redacted], and brought the faulty watch back with me from India in its original packaging to request a replacement of the same model. I am willing to provide proof of travel with my air ticket and return boarding pass if necessary.

I need assistance with my recent order from Amazon. I had a discussion with an Amazon representative about returning the FDW electric fireplace (Order # [redacted]-[redacted]). The seller was supposed to send a return label, but it has not been received after over a week. In addition, I was charged $19.99 for "put in place" delivery, but the item was only left on my porch when I was not home, which I find unfair. As a loyal Prime customer who frequently makes purchases with Amazon, I am requesting a credit to be applied to my account to resolve this issue.

I've never used Amazon before, but in November, I made 27 purchases to show appreciation for my manager's team, using a free membership. I paid all the invoices in November. Surprisingly, on December 16, [redacted], my company credit card was charged $13.04 for something I didn't purchase. I haven't used my Amazon account since mid-November. I kindly request a credit of $13.04 to be processed on my company credit card ending in [redacted]. I have a copy of the bill available.

I submitted an online return for Order #[redacted]-[redacted] with Kohl's Returns initially. Then I canceled that return and set it up again as a UPS Drop Off Return. Unfortunately, my husband returned the item to Kohl's today using the paperwork from the cancelled return. Kohl's accepted it and provided a return receipt. I want to ensure I still receive credit for the return, despite it not being returned through the current requested method. Thank you.

I recently made several gift orders on Amazon for the holidays. The first order I placed, a humidifier for my son in Hawaii, went smoothly. Subsequently, I ordered a different humidifier for my son and his wife in Colorado, ensuring I entered the correct address. However, I received the filter for the humidifier at my home, but the actual humidifier never made it to its destination. I am unsure what went wrong since I followed the ordering process correctly. I now have to send the filter to Colorado without the main item. My name is Sheila Strauss, and I have an account with Amazon. I would appreciate a call or email to address this issue.

I received an unordered item from Amazon Fulfillment Services in Lexington, KY addressed to me. The shipping location was 28 Flavors in Patterson, NJ, with a purchase order #3C6TEMPG for a Keurig Variety Pack. There's no sender information. Although I'm a Prime member, the package was sent to my husband and me, Bob & Diane Puricelli, at [redacted] Gregory Lane, Fort Edward, NY [redacted]. My Prime membership is in the name of Diane M. Puricelli. Could you assist in identifying the sender? Thank you. The UPS tracking number provided is 1ZW660V[redacted]3.

I reside on a rural road in Pennsylvania with many hills, curves, and blind spots. Numerous dangerous blind spots exist, including where your driver parked instead of utilizing the driveway. Maneuvering around the Amazon truck almost led to a head-on collision due to its poor parking location. Confronting the driver, we learned they are instructed not to use driveways, which seems unreasonable, as obstructing the road appears to be the norm. This recurring issue poses a serious risk on our road and could result in an accident. I have kept this message as evidence and will inform my neighbors that Amazon is aware of the situation. I urge you to address this matter by instructing your drivers to park in driveways while delivering packages. Thank you, Tim O'Shea.