Hello,**I made an order for some things which I was told we're "lost" and that I should...

GetHuman6141494's Refund an Order issue with Amazon from June 2021

Help with my Amazon issue
The issue in GetHuman6141494's own words
Hello,**I made an order for some things which I was told we're "lost" and that I should request for a refund.*I did this and then re ordered the items again.*However the items did actually get delivered. (I was not aware of this because I had them sent to a freight forwarding company)**So now I have the items. *I checked your website and the orders and found that the refund status has changed to "return" and that I have until the **th of June to do so. *It says an email was sent to me but I do not see any emails about that.**The items have already been shipped out of the country and would be extremely expensive to return so I would need you (amazon) to cover those fees as well.**Another option would be to cancel the second order I made and use those items to replace the refunded items.**Please get back to me as soon as possible.

GetHuman6141494 did not yet indicate what Amazon should do to make this right.

How GetHuman6141494 fixed the problem
I messaged Amazon help on twitter and they got me in touch with a representative
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Amazon

Refund an Order issue
Reported by GetHuman6141494
Jun 2nd, 2021 - a year ago
Fixed
GetHuman6141494 shared how to fix
Seen by 19 customers so far
Similar issue to 49776 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman6141494 started working on this issue
Jun 2nd, 2021 11:50pm
GetHuman6141494 confirmed the issue is fixed. Hooray!
Jun 3rd, 2021 4:18am