Hello, I recently bought a lot of boxes of KN** face masks, that were advised in the de...

GetHuman5725945's Refund an Order issue with Amazon from February 2021

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The issue in GetHuman5725945's own words
Hello, I recently bought a lot of boxes of KN** face masks, that were advised in the details of the description and pictures, it came packaged individually, and not only I received another brand of face masks, they are packaged in groups of **, and one group didn*t even came in a box, just a plastic bag with the face masks, as this is a very delicate item, I cannot trust the security of it, and so I throw them away.**I need a refund of my order, for safety reasons for my own person I will not make a devolution of the items, cause I immediately throw them into an special bag into the trash.**And also I want to make a formal complain for that vendor so you can take down the advertising of the sale, cause what you get is totally different from what they announce.**I am sending this email because in the Amazon webpage there is just no way to contact a customer support person which it used to be very easy before, now it seems they are making all possible for the customer to not be able to reach out to anyone, even to the supplier listed.**I am very very disappointed with the service provided with this so delicate items considering the situation we are living. **The order number is:*PEDIDO N.* ***-*******-********For a total of ****.* Mexican pesos

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Refund an Order issue
Reported by GetHuman5725945
Feb 5th, 2021 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 65332 others
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GetHuman5725945 started working on this issue
Feb 5th, 2021 6:09pm