Dear Concern*I ordered*an apple iphone ** mini which was received by me on...

Dear Concern*I ordered*an apple iphone ** mini which was received by me on **.**.****. I opened the box on **.**.**** but there were ** small scratches on the screen & ** small scratch on the bottom of the body. This product seems to be used. I tried to return the product through amazon app & tried for ** days but the same product couldn't be completed. Then I contacted customer care on **.**.****. First Ms. Pooja attended*the call & the time of call conversation was **:** minutes but i was on hold for about ** minutes.Again i contacted to customer care & talked to Mr. Gyasu who told me that he has accepted my request & the same will be reflected in my amazon app within ** hrs but still no any progress in this regard started.***There is also a problem with touch of the product. When i am receiving calls, * out of * calls are not being answered due to the touch screen not working properly.*At that time I was at my home town & now I have come to my working station. Please arrange a pickup of this phone from below mentioned address & resolve my issue.*Chandan DadheechShriram General Insurance Company Ltd*E-*, EPIP, RIICO Industrial*Area, Sitapura,Jaipur, Rajasthan - *****************, **********