Dear Concern*I ordered*an apple iphone ** mini which was received by me on...

GetHuman5717717's Return an Order issue with Amazon from February 2021

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The issue in GetHuman5717717's own words
Dear Concern*I ordered*an apple iphone ** mini which was received by me on **.**.****. I opened the box on **.**.**** but there were ** small scratches on the screen & ** small scratch on the bottom of the body. This product seems to be used. I tried to return the product through amazon app & tried for ** days but the same product couldn't be completed. Then I contacted customer care on **.**.****. First Ms. Pooja attended*the call & the time of call conversation was **:** minutes but i was on hold for about ** minutes.Again i contacted to customer care & talked to Mr. Gyasu who told me that he has accepted my request & the same will be reflected in my amazon app within ** hrs but still no any progress in this regard started.***There is also a problem with touch of the product. When i am receiving calls, * out of * calls are not being answered due to the touch screen not working properly.*At that time I was at my home town & now I have come to my working station. Please arrange a pickup of this phone from below mentioned address & resolve my issue.*Chandan DadheechShriram General Insurance Company Ltd*E-*, EPIP, RIICO Industrial*Area, Sitapura,Jaipur, Rajasthan - *****************, **********

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Amazon

Return an Order issue
Reported by GetHuman5717717
Feb 3rd, 2021 - 6 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 65081 others
0 customers following this

Timeline

GetHuman5717717 started working on this issue
Feb 3rd 9:15am
GetHuman5717717 indicated the issue is not fixed yet.
Feb 3rd 9:16am
GetHuman5717717 indicated the issue is not fixed yet.
Feb 3rd 9:17am
GetHuman5717717 indicated the issue is not fixed yet.
Feb 3rd 9:17am
GetHuman5717717 indicated the issue is not fixed yet.
Feb 3rd 9:17am
GetHuman5717717 indicated the issue is not fixed yet.
Feb 3rd 9:17am