Amazon Customer Service Issues

While on holiday in Nigeria, I'm attempting to purchase a fan for my home in Minnesota. Unfortunately, my login is sending verification codes to my Minnesota number, which I can't access due to my service provider's limitations in Nigeria. I require an override to proceed with my order, which should be delivered to [redacted] Pearson Parkway, Brooklyn Park, MN [redacted]. Thank you.

I received a notification from Amazon today confirming the password change. I appreciate the prompt response. I recently updated my password for my [redacted] seller account from "betzah8" to "99egrc99." However, despite these changes, I am repeatedly unable to log in as it denies my password's accuracy. I am concerned if my account has been blocked as I urgently need to address an important customer query through my seller account. Unfortunately, I am currently unable to interact with the customer. Can I provide further verification to prove my ownership of this account? Your help resolving this matter would be greatly appreciated. Thank you.

I have requested a refund to my Discover card for returning the Zinus 12-inch Euro Top mattress on 12/22/20. I have been monitoring my credit card every day, expecting the refund for this item. Upon reviewing the return status, I noticed that the credit was applied to my Amazon account. Can you please transfer this credit back to my original payment method, my Discover card? I have decided not to purchase large items like this from Amazon in the future. Looking back at my previous returns, you will see that all refunds were credited to my credit card. The amount that should be credited back to my Discover card is $[redacted].15. Ella E.

I am having trouble with my account getting stuck on the payment information page. I submitted the information once, but it was deemed insufficient. When I try to cancel the order and move to another page, the system logs me out. I even opened a new account and encountered the same issue. After submitting the information three times, my new account was blocked. I am struggling to find a way to contact customer service for assistance with resolving this problem.

I require assistance in unlocking my account. I am encountering an issue with my account being stuck on the payment information page. Despite submitting the required information, I received feedback indicating it was insufficient. I am unable to proceed or cancel the order as the system logs me out whenever I try to navigate to a different page. I attempted to create a new account, only to face a similar problem. After submitting the information three times, my account got blocked. I cannot locate the customer service contact to resolve this issue.

I am having trouble logging into my account due to the verification process. It is not allowing me to sign in from the same computer I have been using for months and is requesting a code from my cell phone, which is broken. The system recognizes my IP address and has all my information saved, but I am unable to purchase a new screen to repair the phone receiving messages. I urgently need assistance to resolve this issue. I cannot even proceed with a guest checkout option because the company does not allow it, which is frustrating.

My account was locked when I tried to purchase a $[redacted] gift card for a relative. After receiving an email about my suspended account, I was asked to provide an account statement for the card I used, which was in my dad's name. Since I couldn't provide the statement as my dad manages it, I requested to cancel the transaction and open my account to use a different card in my name. They stated they would reply within 24 hours, but it's been 72 hours with no response. I called 1-[redacted] around 8:10 AM, and spoke with OLBRT who insisted on the account statement. When I requested to speak with a supervisor, he claimed there was no one else to talk to and hung up. My account is under [redacted], although we mainly use [redacted], where we make frequent purchases. While overall Amazon Customer Service is good, the handling of this situation and the delay in reactivating my account require attention. I am adamant that there is no fraud and unhappy with how I've been treated.

Good morning, I am unable to access my account as I have forgotten my password and cannot recover it because I have since changed my email address. My Amazon account is linked to the address: [redacted], but this account no longer exists as it has been deleted. My new address is: [redacted] Please update the email address for me. I have tried several times but have been unsuccessful. Thank you.

I recently received another copy of the book "War on Cash" which I didn't order and had received a similar book from Amazon weeks ago (Order [redacted] [redacted]). I also did not order a "Lifetime Jewelry Pro" and never received it either, finding that the jewelry ordered was not what I expected (Order [redacted] [redacted]). Most concerning, I ordered a Cross lapel pin for my husband, but received a necklace charm cross instead, which isn't suitable for him. I have a diamond cross necklace already, so I don't want another smaller cross. Please provide instructions on how to return the charm and exchange it for the Jesus cross lapel pin I originally intended to purchase.

I received a link on my phone to click, but I don't use my phone for internet browsing due to security concerns with my older Android system. I cannot access parts of my profile, like changing my password, through my phone. I can receive SMS codes to confirm my identity, but I only shop online using my PC. If linking to a phone for identity verification continues, I may need to stop using Amazon. Thank you. - Cécile Wysocki

I have not received my Amazon order, even though they claim to have hand-delivered it. I am frustrated because I clearly stated on a note on my door to either call me or knock loudly due to being wheelchair-bound at the back of the house, but they did not follow my instructions. Instead, they left the package on the deck without attempting to notify me properly. I am disappointed by the incompetence of the delivery person and their dishonesty. I demand a resolution for this issue and request an immediate call back. My order number is TBA[redacted]04.

I received a letter from Equifax today stating that I requested an Amazon.com Visa Signature card, which I did not apply for. This unauthorized application has negatively impacted my credit score. The application was made around December 20th through the 22nd by Dylan M. Jones at my address using my email. Equifax rejected the application, but it still affected my credit. I have changed my password for my account. I am hoping Amazon and Equifax can resolve this issue promptly. G.F. Jones [redacted] 150th St Clarksville, IA [redacted]

I've been enjoying my Kindle Fire for three months, reading library books with it. When I tried to access my book recently, I was prompted to register my device, which I've been struggling to do. I’ve confirmed that my email ([redacted]) and phone number ([redacted]) are correct. I've reset my password and gone through the verification process, but still, I can't access my book. This issue came out of nowhere, and I just want to dive back into my library book. Thanks, Grace M.

I placed an order through Amazon for a mattress which arrived on time. Unfortunately, my mother didn't find it comfortable, so I initiated a return request on December 9th. The scheduled pick-up date was December 15th, but as of today, December 31st, the return product has not been collected. This delay has caused my mother to suffer from back pain and lack of sleep for over 10 days. Despite her making more than 10 calls to follow up, the pick-up has not occurred. I am extremely frustrated with the poor service experience. Product: Wakefit Orthopaedic Memory Foam Mattress, Single Bed Size (72x36x6)

In August, there was a large fraudulent order placed on my Amazon account. I promptly disputed the charge on my store card, and the card issuer successfully removed it. I contacted Amazon via email, and they assured me that I would not be held accountable for the unauthorized transaction. However, I received an email two months later stating that my account was on hold until payment was received for the fraudulent order. Unfortunately, my subsequent email responses did not elicit any replies. A phone representative informed me that only the charge-back group could address this matter through email, but they too have not responded. Consequently, I am locked out of my account, my Kindle has been deregistered, and my Prime services are inaccessible. This situation has been immensely frustrating. I am seeking the removal of the fraudulent charge and the reinstatement of my account. Thank you.

I purchased Queen sheets for my niece as a Christmas gift. The delivery was supposed to go to the package room at her apartment, but the package was left at her front door, as shown in the delivery photo. Sadly, she was away when it arrived, and upon her return, the package was missing. She asked around the neighbors, but as she is new to the area, she doesn't know everyone yet. It seems like the package was stolen. Could you please assist in getting a replacement sent promptly? Order # [redacted]-[redacted] Order Date: December 16, [redacted] Total Amount: $78.26 Recipient: D. Reynolds Thank you, K. Baker

I recently used a company credit card to buy a work item on my account. The order number is [redacted]-[redacted]. Unfortunately, my boss didn't recognize the charge on her American Express ending in [redacted] and disputed it, which resulted in my account being canceled. I clarified that the purchase was made on Amazon, which caused confusion. We then used another company card under the name Brandon Woodard, Visa ending in [redacted], to settle the payment and reinstate my account. However, there appears to be a charge on the American Express card again. Despite multiple disputes, the refund was denied as they claimed I double-charged both cards. The correct charge should only be on the Visa card ending in [redacted]. I'm seeking assistance to resolve this matter promptly. Thank you.

I recently received a delivery from Amazon, expecting Apple Air Pods Pro, but was surprised to find a ProTaper PT420 mx chain inside instead. The package was delivered by USPS today and did not show any signs of being tampered with. I am requesting a replacement for the Apple Air Pods Pro and would like to return the incorrect item. I believe it is important to verify if the box was indeed shipped from Amazon and if the received item is something Amazon typically carries. If not, there may have been a mix-up during transit, and we should consider reporting this to the USPS office for further investigation. Best, Sherril D.

I am Valerie Daniel. I placed an order for 4 items on December 22, [redacted], totaling $97.00. The delivery was scheduled for December 24, [redacted], which I eagerly awaited along with other packages. However, as of January 1st, I have not received the order. According to tracking information, it was supposedly delivered to my front porch, but after checking security cameras with my neighbors, we found no record of the delivery. I have followed the steps to resolve this issue, including waiting 48 hours and checking the neighborhood, with no success. I request a refund for my purchase and have decided not to use Amazon services in the future.

I am having difficulties accessing my Amazon account due to 2-factor authentication. Amazon keeps sending the OTP code to a phone that was stolen from me a year ago. Despite spending 2 hours on the phone with an account recovery agent last week, the issue with the outdated phone number persists. I have sent numerous emails, spoken to several customer service representatives, and even provided copies of my state driver's license to Amazon. I am desperate to regain access to my account to make purchases.