I found out that despite seller assurances my purchase (ORDER * ***-*******-*******)wa...

GetHuman-mgershen's Dispute a Charge issue with Amazon from October 2020

3 views | 88064 similar | 0 following
Help with my Amazon issue
First: share to improve GetHuman-mgershen's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mgershen's next move: call Amazon.
The best way to get your problem resolved is to tap the button below to start calling Amazon. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-mgershen may need:
Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-mgershen's own words
I found out that despite seller assurances my purchase (ORDER * ***-*******-*******)was not refunded. Transactions on my credit card: *charge $**.** on **********,*charge $**.** on **********.*Refund was issued only one time on ********** on my Amazon account.*Please advise.*Thanks,*Michael Gershenson**I just received email from the seller:**Hi Michael, *I just looked at your order again. It shows as fully refunded on my end. I'm not sure why Amazon charged you again for this item. That is really weird and I do not see that on my end. **Your best option right now would be to reach out directly to Amazon to find out about the additional charge as I do not have any more information on the buyer's transactions. *If the Amazon service is not helpful to your satisfaction, please contact us again and we will do everything we can to make this right for you.**Hope this helps, *Raquel*The Morvat Team

GetHuman-mgershen did not yet indicate what Amazon should do to make this right.

How GetHuman-mgershen fixed the problem

We are waiting for GetHuman-mgershen to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mgershen fixes it.
This email address isn't valid


Dispute a Charge issue
Reported by GetHuman-mgershen
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 88064 others
0 customers following this


GetHuman-mgershen started working on this issue
Oct 2nd, 2020 2:50pm
GetHuman-mgershen indicated the issue is not fixed yet.
Oct 2nd, 2020 7:06pm