Cannot access my account. Password reminder creates a new account does not give me access to my account

GetHuman-thansib's customer service issue with Amazon from September 2020

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The issue in GetHuman-thansib's own words
I was trying to reset my password to my amazon.com account ... I cannot log into my Amazon .com account .*(*) I need to be able to change my credit card*(*) When I did a password reminder associated with my email address the system created another profile*account without my past orders and credit cards used*(*) one credit card is expired and another is expiring in November.*Resolving the problem: Amazon should enable me to access the account connected with the email address *****@***.com The kindle address is *****@***.com. I need access to this account to change my credit cards.
(*)When my credit cards expire in November I will not be able to order more kindle books or anything at all.*(*) If my Kindle and iPad which I am currently using to read my Kindle books breaks down I will lose all my Kidle book collection if I cannot access my account
I want access to my account and Kindle book collection
For about ** years (not sure)
Nothing else
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Amazon

Amazon account with my Kindle books (*** in all)
Customer service issue
Reported by GetHuman-thansib
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 88647 others
0 customers following this

Timeline

GetHuman-thansib started working on this issue
Sep 30th, 2020 4:03pm