We had an incorrect delivery from Amazon for JOANNE MARSTON at my address: Willow Farm...

GetHuman-franceys's customer service issue with Amazon from September 2020

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The issue in GetHuman-franceys's own words
We had an incorrect delivery from Amazon for JOANNE MARSTON at my address: Willow Farm, Stonham Aspal, Stowmarket, Suffolk IP** *AX, UK.*This person does not and has never resided at my address (have been there ** years* so I guess I should know!)**As a law abiding person I immediately contacted Amazon and gave details via on-line chat.*The reference (already supplied to Amazon) is QA********** *.*kgs*There is also a barcode spW*P****t on the pack.**I made an effort to contact Amazon and was assured that a pick up by Hermes would be arranged - IT HAS NOT BEEN.*I was assured that a return label would be emailed to me - IT HAS NOT.*Two lies, thus far...............can you add to that?**I have been trying to contact you over the last couple of days but you now only send a password via a link you can touch rather than an option of a line of digits to enter. My non-smart phone, like that of many others, does not have a touch facility.* I can very well afford a smart phone but do not have a smart phone and do not wish to have one - are you proud of your AGEIST DISCRIMINATION?**I will copy this email and your subsequent response (if any!) to a wide spectrum of people.**Regards*Franceys Allen

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Amazon

Customer service issue
Reported by GetHuman-franceys
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 88686 others
0 customers following this

Timeline

GetHuman-franceys started working on this issue
Sep 30th, 2020 8:20am
GetHuman-franceys indicated the issue is not fixed yet.
Sep 30th, 2020 3:30pm

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