hello sir,*i ordered samsung m** on **th july **** and i received my order on **th but...

hello sir,*i ordered samsung m** on **th july **** and i received my order on **th but there was no phone in the package only the charger and the pin. then i brought this issue to ur concern by ur legal procedure through your chat box, and i was told to wait for * days and tht i will get updated on *th about the status of my order then i talked to ur customer service on *th and he told me he will send a fresh piece by *th or *th. but today when i contacted ur customer service i was told that my ***** have gone to waste as the package was intact. *and i got to hear all of this even when i have the video recording of unboxing and there it is clearly seen thaat there is no phone in the box. also i opened this package in presence of your delivery boy and thats also the evidence here. i am completely unsatisfied with your investigation and resolution. *is this your customer centric company???????? *did i just paid my ***** for just a charger and cable.*Also there is not even a single accurate person to actually listen to the customer.*Now i want a resolution with either refund or replacement within a week at max, else i will have to take other alternative measures and also i will have to take help from media too.