I was trying to contact Amazon about an Amazon product (reading glasses) that arrived damaged, which was replaced with a second damaged pair (chipped lenses) ... This is the e-mail that I sent to Amazon, about some chipped reading glasses, sent as a replacement for my original order that had arrived chipped*Their automated 'Return*Refund' system stated that 'this item is not eligible for return':-**to: *****@***.com**Dear Customer Support Officer,*I received this replacement pair of Sunoptic glasses last Thursday, but it too is badly chipped and cannot be used as reading glasses. The largest chip is nearly *cm across, and up to half the thickness of the lens. When I tried to report this to you, or Sunoptic, it was impossible: every attempt just generated the message that 'this item is not eligible for return'. Please tell me what I can do to obtain a pair of these glasses that is not chipped? I can provide photos to show the damage, and I could return the * faulty pairs to you, if needed.*You used to have a very helpful 'Chat' facility to enable communication with Customer Services, but I could not find this after several hours of searching - is this still available?*I look forward to your reply.*Yours faithfully,*Zo* Gaffen.*****From: *****@***.com ******@***.com**Sent: ** May **** **:***To: Gaffen, Zoe ******@***.com**Subject: Your Amazon.co.uk order (****-*******-*******) * *Hello,**Please be advised that we have a revised delivery date for the items you ordered on May ** **** (Order ****-*******-*******). * * "Sunoptic OR**B Blue Reading Glasses - Strength **.** Incl. Case"* Estimated arrival date: May ** ****
I could not find their 'chat' service to relate the problem, nor could I find who to e-mail to resolve this problem.
I would like a pair of these Blue Synoptic **.* reading glasses that are not chipped.
I have been a customer for more than ** years
I tried e-mailing Customer Services, but only had their despatch department.