I have tried to get help chatting with * different people with no resolution. I mailed...

GetHuman-jr_oneal's customer service issue with Amazon from May 2020

Help with my Amazon issue
First: share to improve GetHuman-jr_oneal's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jr_oneal may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-jr_oneal's own words
I have tried to get help chatting with * different people with no resolution. I mailed in an Echo Spot alarm clock for a trade-in and when I would look it up, it kept showing that it had not been received when,I knew that it had. No one could help me resolve this issue on the chat lines. I cannot type fast enough to please them. During the first call that I made, I was on the phone over an hour was kept getting handed over to another person. Anyway, when they finally determined that they had received it, I asked them just to send it back to me. It had taken too long for them to find it and I got so frustrated.*I received a couple of days ago just in a box with nothing to protect it. When they dropped it off, I heard it hit the ground asa he threw it. How do I know it wasn't damaged? Anyway, I sent it in almost new condition with the protective film still on it in the original packaging along with instructions and the power cord. They sent only the Echo Spot, nothing else. I would like to be given the same consideration that I gave you. I want all my packaging and power cord just as I sent it to you. I like to keep my original pkg.to all of my products in case I decide to sell it. Please help me.*Almost forgot, I was told when I chatted with someone last night, that I would have to send for a power cord myself. That is unexceptable to me,Please help me. *Thank you so much.*Ida V O'Neal

GetHuman-jr_oneal did not yet indicate what Amazon should do to make this right.

How GetHuman-jr_oneal fixed the problem

We are waiting for GetHuman-jr_oneal to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-jr_oneal
May 28th, 2020 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 73256 others
0 customers following this

Timeline

GetHuman-jr_oneal started working on this issue
May 28th, 2020 7:17pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians