I ordered the book Girl with a Pearl Earring: A Novel for my mother-in-law for Mother’s...

GetHuman4841340's customer service issue with Amazon from May 2020

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The issue in GetHuman4841340's own words
I ordered the book Girl with a Pearl Earring: A Novel for my mother-in-law for Mother’s Day and was assured the package would be delivered on May *th. I actually got a delivery message on the *th that it was out for delivery. By *:** PM on May *th there was no delivery. I tried calling you guys but found that the service has been suspended during the crisis. I immediately did an online chat and the woman I spoke to apologized for the problem and then told me it wouldn’t actually arrive * days later. When I explained that this woman is ** years old and the point was to get it to her on Mother’s Day she offered to refund my money and if the product did show up to just keep it for the inconvenience. Yesterday I got a message that if I don’t return the product by the end of the month I would be recharged. What is going on?

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Amazon

Customer service issue
Reported by GetHuman4841340
May 19th, 2020 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 70438 others
0 customers following this

Timeline

GetHuman4841340 started working on this issue
May 19th, 2020 1:41pm