Amazon Customer Service Issues

After making the purchase, the delivery date was not initially provided. Subsequently, upon completing the transaction, the delivery date of May 14, [redacted], was displayed. Unfortunately, I will not be available at the specified address after May 1, [redacted], to receive the order. Despite my attempts to contact Amazon Customer Service, I have been unsuccessful in reaching a representative. Furthermore, online cancellation proved impossible even when I tried within two minutes of placing the order. I urgently require Amazon to cancel this order promptly.

I ordered phones for my son's tablet with a guaranteed delivery date of April 20. However, my account states the package was delivered on April 20 but I have not received it despite checking my office, mailbox, and around my apartment. I attempted to resolve this online through my account, but it only allows for returning packages, which I cannot do since I never received the package. The tracking shows it was delivered, but it did not reach my door.

I recently received a thoughtful gift basket from my nephew as I prepare for cancer treatment. Unfortunately, one item, a mug, arrived broken. I would greatly appreciate it if a replacement mug could be sent to me. I am not looking to return any other items from the gift basket, just hoping to have the broken mug replaced. The order number for reference is: [redacted]-[redacted]. Thank you.

I placed an order on April 4 for the AT&T U-Verse Receiver TV Model ISB7005, ASIN: B07MFWDRC3, with Order #[redacted]-[redacted]. Upon receiving the item, I discovered it was not functioning. I successfully requested a return and received a shipping label from the seller. However, both the US post office and UPS informed me that the company's address on the label was invalid. The address listed on the label was for Abdysadyk on Roosevelt Road (12th Street) in Chicago, Illinois [redacted], US, even though Amazon emails mention the company as AABBCC. Despite leaving a review on Amazon detailing the device's issues, I never received a response. I struggled to report the failed return through Amazon's HELP section as there was no option available. Upon calling Amazon at [redacted], I discovered that the phone service was suspended due to Covid-19. I am concerned about potential fraud and seek guidance on how to secure a refund.

I recently received an email notifying me of a change in my account email address. The email claimed the change was made upon my request, however, I did not initiate this change and suspect my account may have been compromised. The message stated that the email address linked to my account was switched from [redacted] to [redacted] I have not authorized this change and feel my account's security has been compromised. I am concerned about this unauthorized activity and would appreciate suggestions on how to secure my account. Thank you.

I am currently experiencing distress as my funds have not been refunded to my card, impacting my health drastically. The lack of communication on why this issue persists has pushed me to consider seeking legal advice. The stress from these financial matters has taken a toll on me, resulting in a decline in health. Furthermore, my order was not shipped, my account was closed without explanation, and my funds are being withheld, compelling me to shop in public settings, risking exposure to illness. As an elderly individual, this situation has been extremely overwhelming. My primary concerns are understanding the detailed reasons behind the closure of my account and the prompt return of my funds. Despite my numerous attempts to provide proof of ownership for the payment method to Amazon, the issue remains unresolved. This frustrating ordeal has been particularly challenging for me, especially given my age and retired profession as a police officer.

I am experiencing a few issues with my account. Firstly, there is a charge of $9.99 for Amazon Digital Service without any explanation. Secondly, I am meant to receive a reduced Prime membership for $5.99 or $6.99 based on submitting my Medicaid card months ago. Despite multiple attempts to rectify this through emails and phone calls, I am still being charged $12.99. Additionally, I noticed that Starz is offering their streaming service for $5 a month, while I am currently being charged $48.99 after a trial period. As an elderly person on a fixed income living with family, I am concerned about the pricing difference. Lastly, I would prefer to speak with customer service over the phone and am unsure when the phone lines will be open again. I appreciate your assistance and look forward to resolving these issues promptly. Thank you and stay safe.

I am very unhappy with the billing process on your website. When I see the charges on my Discover bill, I struggle to identify the items causing frustration. The lack of clear documentation and pricing is making me reconsider using your site. It's essential to improve how the charges appear on the bill for better clarity. The discrepancies between the bill and receipt make it impossible to verify. The current lack of customer service makes resolving issues challenging. The unhelpful online assistance adds to the frustration of not finding solutions. It's disappointing that the items received sometimes come in ripped packages. Overall, I feel there are too many issues with the service that need to be addressed promptly. It's crucial to address these concerns to provide a better experience for customers.

I am writing on behalf of my sister in England, who had a lengthy chat with someone yesterday. Unfortunately, as a result, all her books from the last 8 years and her latest order were erased. She is a recent cancer patient, has recently lost her husband, and is 82 years old. Mrs. Marion Jury from Frome, Somerset, is an avid reader who can easily finish 3 to 4 books a week. Please assist her.

I have repeatedly reported two unauthorized charges on my prepaid card through your website by phone. It seems my AMAZON account, owned by MANNINI GIULIA, was cloned. The charges are as follows: - €91.00 for order AMZN Mktp IT * MX8EM1824-[redacted] LUX on 15/04/[redacted]. - €86.00 for order AMZN Mktp IT *KW60Q54P5-[redacted] LUX on the same date. The transactions were made on a card ending in [redacted]. I have contacted your customer service multiple times. My bank won't block the payments because they were made normally; the issue occurred due to account cloning on your site. I expect a prompt refund of €[redacted].00, which was stolen from me. I anticipate a quick response after the time I've spent reclaiming what is rightfully mine. Thank you. Giulia M.

I have a subscription on my account that I previously requested to be canceled. However, I noticed that I am still being charged for it monthly. The website lacks a way to address this issue, and the phone service is currently unavailable. Due to my printer's malfunction, I cannot fill out the required form. I trust this message will serve as a request to terminate the subscription. Thank you for your assistance. - M. Florentis

I recently contacted customer service regarding a login issue. The first representative put me on hold for 10 minutes and then hung up. The second representative had difficulty locating my account due to an address formatting issue. I encountered problems with security questions, specifically one about a credit card number that the system kept rejecting. After spending over two hours trying to resolve the login problem on my own, I eventually managed to login and make a purchase from Smile Amazon. However, I believe I deserve a discount and free shipping due to the inconvenience I experienced. When I called today to request a discount for a future order, the representative was unhelpful and insisted on unnecessary information. I would appreciate speaking to a supervisor or someone who can address my concerns and assist me with my purchase.

I recently purchased a thermometer from your website and was overcharged for an inferior product. The return policy is extremely complicated, demanding a guarantee or accepting the return, and now I have received a FedEx bill for $36 for priority shipping that I did not request. It took three weeks for the item to arrive, which is unacceptable. I am greatly disappointed in this experience and demand action. If I do not receive a response within 72 hours, I will escalate this matter to the media. This price gouging is unacceptable, and I hold you accountable for allowing it to happen. It seems like vendors are taking advantage of customers, and I will not stand for it, especially when additional shipping charges are unexpectedly added after purchase.

I placed an order [redacted] for a hard-to-find item but encountered an error when trying to change the shipping address. I connected with an online chat agent named "Nisha" who suggested canceling and recreating the order. I explained the uniqueness of the item and my inability to do so. Nisha asked for my credit card information, which was unusual, then abruptly ended the chat. I briefly spoke with another agent, "Candace," before being disconnected. Upon checking, I saw the order was canceled and the item was out of stock. I believe the first agent lacked knowledge and mishandled the situation, while the second agent avoided responsibility. This was unacceptable customer service from Amazon. I would like the order with the item to be recreated with the correct address. Please reach out to me promptly by phone.

I am having trouble accessing my account, which is associated with a transfer from my paycheck to my gift card balance using PayActiv through IBEX Global. My account appears to be locked, and I am looking to resolve this issue as soon as possible. I am willing to provide any necessary verification. I also intend to file a formal complaint about the lack of assistance I have received for over a month regarding this matter. I have not received emails as promised and seek an explanation for why my account was locked. If I do not receive a response soon, I will escalate this complaint to the Federal Trade Commission. If necessary, please contact me at [redacted].

During the onset of the Covid-19 pandemic in my area, the scarcity of essential items like toilet paper was a concern. I advised my wife, who handles household purchases, to explore options on Amazon.com using my account (Lou Herrick - Bear). She placed orders for three different types of toilet paper, amounting to about $70 on March 23, [redacted]. However, upon later inspection of customer reviews, I was shocked by the overwhelmingly negative feedback. The toilet paper rolls were much smaller than advertised, with some reviews mentioning issues like non-degradability and unsuitability for septic tanks. When I attempted to cancel the orders around April 16, two sellers informed me that the products were already in transit and couldn't be stopped. Interestingly, all three sellers were based in China, raising suspicions of potential profiteering. This experience left me disappointed in Amazon's oversight of product quality and customer feedback. Despite being unable to cancel the orders, I have decided to accept the loss and avoid using the questionable products. Thank you for allowing me to express my frustration, Lou Herrick.

Hello, I'm Zanetta Smith. I am reaching out regarding my recent order of 2 boxes of Maruchan Ramen Noodles placed on April 22, [redacted], at $17.80 per box. I would like to request the cancellation of this order and a refund back to the original payment card. The potential order number for the noodles might be [redacted]-[redacted]. For assistance, please contact me at [redacted] or via email at [redacted] I appreciate your prompt response to initiate the refund process. Thank you for your attention to this matter. I request the order cancellation and the refund transaction to be processed on the card used for the purchase dated April 23, [redacted]. Thank you again.

I have been attempting to make a purchase for two weeks. Yesterday (4-22-20), when I was almost finished, the screen prompted me to sign in and requested my password, which I do not remember because Amazon typically remembered it for me (for many years). After many attempts, I received a new one-time password around 2 pm today (4-23-20). However, when I enter this one-time password, it says "not recognized." I continue to receive scrambled letters to unscramble, one after another, with no resolution in sight. All I want to do is access my account and complete a small purchase. My shopping cart is ready to go. They mentioned that they are not accepting phone calls, and without access to my account, I am unable to seek assistance online. I feel stuck in this situation.

While I was working in my office, a delivery person in a truck came to drop off a package. They accidentally pulled the electric and cable wires attached to my house, causing them to almost touch the roof of my car. I initially thought he hit my garage door due to the loud sound. When I went to speak to him, he did not mention the wires. Later, I saw the wires hanging. It took me a few hours to notice since I was busy. I would like assistance on how to reconnect the wires properly, determine who covers the cost, and understand the process involved. I can be reached at [redacted]. Thank you, Elaine Wagner.

I have noticed multiple charges of $13.87 from Amazon Prime on my account. These charges started in March [redacted] and have continued into April. I have contacted Customer Service to try to stop these extra charges. Also, I reached out to my phone carrier, Metro By TMobile, who acknowledged their mistake in changing my plan in March but assured me that I am now back on the correct plan as of April. They mentioned that the March payment to Amazon Prime should have been the only one. However, I am still receiving notifications of multiple billings from Amazon this month. Please cease billing me for a service that is already covered by my phone plan. If needed, you can contact me at [redacted].