Amazon Customer Service Issues

#1. I ordered 6 packs of yellow corn grits from Palmetto Plantation, but they sent me white grits instead. Despite the error, I chose to keep them since I live far from town and enjoy grits, even though I originally wanted yellow grits. #2. I recently ordered 2 packs of yellow grits, but somehow I was mistakenly subscribed to receive 2 packs of grits every 2 to 3 months from Palmetto Plantation. I do not wish to be subscribed to anything. Please cancel this subscription immediately. This marks the fourth time I have encountered issues with receiving incorrect items or sizes. In the past, I even received [redacted] 9-volt batteries before managing to stop it. Moving forward, I request that no items be sent unless I have placed an order myself. Continuous mistakes like these may lead me to reconsider doing business with Amazon. Sincerely, Wayne Musgrove

I've been recovering from surgery and can only communicate via email. Unfortunately, Amazon doesn't allow email replies. I received a reminder to return an item, but a representative advised against it as the return cost exceeded the item's value. As instructed, I disposed of the item.

I ordered a kumquat orange plant on March 8th with Order #[redacted]-[redacted]. I've been tracking it with ID [redacted]. Ecom Express notified me of delivery on the 14th. Despite a missed call and my attempts to return it, I couldn't reach them. I've received orders correctly before, but this is a perishable item and delays could harm its viability. Please assist promptly to maintain my trust in your company.

On Friday evening, I placed an order with Whole Foods, number #[redacted]-[redacted], expecting it to arrive within 48 hours. Unfortunately, my order did not show up on Sunday, and the tracking information was unavailable. I tried reaching customer service through chat, but it was not working, and the phone wait time was over 2 hours. This morning, I received an email stating that my order had been canceled without my consent and without any apology. This situation is unacceptable. If there were issues with the system being overloaded or low inventory, my order should not have been accepted in the first place. I believe Amazon had ample time to notify me of the cancellation within the 2-day timeframe. If I had been informed, I would have made alternative arrangements for groceries over the weekend. I feel that Amazon's actions were negligent and disrespectful of my time. I am hopeful that Amazon will rectify this situation promptly. Regards, M.

Dear Sir, I am Dr. Vivek Yeshwant Dhupdale, the Head of the P.G. Department of Law at Shivaji University in Kolhapur, Maharashtra. I reside in Nipani, Suwarta Niwas, Shahunagar, Tal.: Chikodi, Dist.: Belgaum, Karnataka. Recently, I ordered a CASON (DEVICE of C) - Professional 20 x 50 HD Military Binoculars for Long Distance Binocular Telescope Outdoor Binoculars, which arrived on March 10, [redacted]. However, upon inspection, I found the binoculars were not functioning correctly. One of the detachable lenses was ill-fitted with exposed threadings, and despite re-fixing it, the binoculars did not work as expected. The adjustment did not bring the circles of the eyes closer together, resulting in different objects seen by each eye. I requested a return and refund through the Amazon App on March 11, [redacted], and the item was picked up for return on the same day. Despite the promise of a refund within 2 to 3 working days, I have not received the money back as of March 17. I urge you to expedite the process and provide me with feedback promptly. My bank details are as follows: Bank: UCO Bank, Vidyanagar, Kolhapur, Account No.: [redacted], IFSC: UCBA[redacted]. I trust this matter will be resolved swiftly to avoid escalating it to the Consumer Court. Sincerely, Dr. V. Y. Dhupdale

I received a product on March 13th that had 4 damages. When I tried to return it, the website stated it was not eligible for return. Even after speaking with one of your agents, they insisted I couldn't return it despite receiving a damaged product. The agent mentioned compensation if it's usable, but after testing it, I remain dissatisfied. I would reconsider if offered a significant discount or credit on my account. The product is the Danby Contemporary Classic Mini Fridge Black 3.3 CuFt, ordered on March 8, [redacted] (Order #[redacted]), received on March 13, [redacted] via UPS. I paid CA$[redacted].49 for it. The damages include a bent hinge, broken hinge cap, a broken cup holder, and a small dent on the side. This experience has been incredibly frustrating, and I request a discount of 60 to 80% to consider keeping the product. If return is possible, kindly arrange for pick-up as I find it difficult to repack.

I have been receiving multiple calls from recorded voices alleging to be Amazon. One of the calls is from a local number and occurs several times daily. The message claims I have been billed for an Amazon Prime renewal. The second call, which I have only received once so far, is from a number in New York state. It states there is a suspicious $[redacted] charge for a gift card on my account and indicates my account is compromised. It provides a number to call back. I doubt the legitimacy of these calls as being from Amazon. I am uncertain if any action is required on my Amazon account. I have reviewed my bank account associated with Amazon and have not observed any transactions from Amazon.

My Amazon account was frozen by Amazon in January [redacted] due to suspected fraudulent activity. Despite reaching out to them multiple times for assistance, I was unable to regain access. Consequently, I created a new Amazon account using the same email address. The credit card linked to the old account was compromised too. Despite being locked out, Amazon still charged me to renew my Amazon Prime Membership on 2/14/20. Despite assurances from two Amazon Customer Representatives that they would refund the charge, it has not been done. If Amazon does not credit my account, I plan to dispute the charge with my credit card company.

I purchased a baby car seat for my granddaughter's baby due in May. I received two car seats and returned one. I expected a refund for the returned item but received a gift card instead, which is confusing. I have since ordered a few small items and noticed that the cost is being deducted from the original refund amount. Can someone help me understand what is happening?

Today, on Mar. 18, I reached out to Amazon concerning a missing item in my order #[redacted]-[redacted], a McCormick Spaghetti sauce mix. Upon providing the requested information, the representative took control of my computer and proceeded to connect me to Western Union, ordering two items from Amazon: a $50 "dummy" gift card and a $60 Playstation gift card. When asked for bank account details, I realized it was a scam and terminated the call. Reviewing my credit card transactions, I discovered unauthorized charges of $50 and $60 on Mar. 18. I am urging Amazon to promptly investigate and remove these charges, as they were not authorized by me. I have informed my credit card company and blocked any further charges. Your swift attention to this issue is greatly appreciated. Thank you. - B. Corell

Concern About Price Gouging on Amazon I have been an Amazon customer for many years, and I appreciate the usual quality service you provide. However, I have noticed a concerning trend during this COVID-19 crisis where some sellers are taking advantage of customers by raising prices unreasonably. I have seen that Amazon has suspended many items listed by these sellers, but some are still finding ways to exploit the situation by incorporating high handling and shipping charges. For instance, one seller is offering 4 gallons of alcohol for $95, but during checkout, they add a shipping charge over $[redacted]. This is clearly price gouging, which is unacceptable, especially during this difficult time when families are struggling. It is vital to report such vendors who engage in these unfair practices to the appropriate authorities. The actions of these sellers not only exploit loyal customers but also take advantage of the current global situation. Please take action to ensure that vendors on your platform are not engaging in such unethical behavior. Regards, Billy B.

Hello, I am writing to share my recent experience regarding a $25 Amazon gift card purchased from Walgreens. After making a purchase for a ring and another item on Amazon, I received an order confirmation. However, upon checking my email, I discovered that my account was locked. Despite submitting a picture of the activation receipt, Amazon's team continued to keep my account locked. I am extremely dissatisfied with the customer service I have received. I am requesting a refund of the $25 or for Amazon to fulfill my order. Repeatedly sending pictures of the receipt only results in the same response, and I feel frustrated and ignored by Amazon. I am willing to take legal action if necessary to resolve this issue.

The Amazon app on my smart CD player stopped working after we used it last week. Despite having internet connection and it working on our smart TVs, it keeps circling and shutting off on the CD player when trying to open it. We have tested it on another player and encountered the same issue. Interestingly, the Amazon app on the computer is working fine. We are puzzled by this and would appreciate any guidance to resolve the problem. We enjoy watching movies on the big screen and hope to get the app running smoothly on the CD player again. Thank you for any assistance you can provide.

I recently purchased an Amazon Fire 10” tablet. While trying to set up my Google account, I mistakenly input the wrong password despite double-checking it. I attempted to recover my account through various means, such as receiving a verification code through text and answering security questions, but Google was still unable to verify my password. Moreover, when I tried to change my email address on my longstanding Amazon.com account, I inadvertently lost all my data and was assigned a new account. Consequently, I also lost access to my Amazon Prime membership. I am now wondering if Amazon can remotely access my tablet to reset it to its original factory settings. I am hoping for a positive response to this inquiry.

I am having issues receiving the OTP text messages from Amazon when trying to sign in. Despite various attempts, I am unable to access my account due to not receiving the necessary texts. Other companies' messages typically come through, but I am facing this problem specifically with Amazon. I have exhausted my options and am unsure how to proceed without the required OTP. Any guidance on resolving this matter would be greatly helpful. Thank you.

Hello, I am seeking clarification on an item that was recently canceled from my order. I have received three cancellations due to technical errors, leaving me unsure about the specifics of the item affected. Thank you, Lorie O. --- Hello, Regrettably, we have encountered technical issues that led to the cancellation of one or more items from your recent Amazon.com order(s). We apologize for the inconvenience caused and value your support. Best regards, Customer Service at Amazon

My account was hacked, and I received items I never ordered. Additionally, the login process was changed to a two-step verification, which I cannot access without submitting a copy of my driver's license. I do not have a scanner to do so. Your security protocols need improvement, and customers should not bear the responsibility of resolving these issues.

We have had an Amazon account for years. In December, there were unauthorized charges on our credit card, which led to confusion with charges we did make. After days and weeks sorting this out, our final payment was resolved. I have reached out multiple times to apologize for the mix-up and am now inquiring about why our account remains locked. We understand mistakes happen, and we simply want to know if being a customer is no longer an option after an error. The account was under Dale G. Shepherd's name, and our address is [redacted] South 80 West, Smithfield, UT, [redacted]. Our phone number is 1-[redacted]. We regret the situation and hope to receive a clear explanation so we can move forward with our purchases.

Hello. I am an Amazon Prime member, along with several family members who have been Prime members for years. I have been attempting to cancel my Prime Unlimited Music, the one with the 30-day free trial, for four days. Each time I call, the automated system asks me to confirm my account, but when I input the required number, it is not recognized, and the call ends after two attempts. I urgently need to cancel this to avoid being charged monthly. Please cancel it, and reach out to me via email at [redacted] or through text at [redacted].

Hello, I am a student Prime member, my name is Saif Khan. I recently ordered two phones but only received empty phone boxes with accessories. One of the boxes was also open. After contacting customer service, I was advised to wait for an investigation. Following this, I was told to return the accessories and boxes, but there was confusion about whether I had to return the phones. Despite sending back the items as instructed, I was informed that a refund couldn't be processed as I had supposedly sent the wrong items. I felt frustrated and confused by the situation, considering my loyalty as a Prime member and student. I hope my case can be reviewed thoroughly, and my money refunded accordingly. Thank you.