Amazon Customer Service Issues

I reside in an apartment building. Yesterday at 12:32 PM, my phone received a call from the Entry Door. It was an Amazon delivery person. After buzzing them in, I waited at my door, as is customary for deliveries. Surprisingly, no one arrived from the elevator. This morning, upon tracking the package, the status indicated that "Your package was left in the Mail Room." My grandson (25 years old) checked the mailboxes yesterday, but the package was not there. Typically, Amazon delivers packages directly to my apartment door, which I appreciate.

I am concerned about the upcoming charge for my January Subscribe and Save order being scheduled more than a week before the delivery date. This is unusual for me, and as a Prime member, I find it unacceptable. I would like the charges for Subscribe and Save orders to be adjusted so that they are processed two days before the item's arrival, like it is typically done for Prime members. This change should be implemented starting with the January [redacted] order. Thank you.

I purchased a $99.99 70-mile TV antenna on December 10th. I finally installed it on December 27th in Central Florida. Despite my efforts, I could only get reception from 4 TV towers, with one being in Spanish. I used a 6G TV cable but saw no improvement. As an 80-year-old Amazon customer, I would like to return the antenna for a refund. Please email me a shipping label at [redacted]

Sehr geehrte Damen und Herren, ich habe bei Ihnen eine Bestellung aufgegeben, die Bestellnummer lautet: [redacted]-[redacted]. Ich habe Jeunesse Instantly Ageless 1 Box mit 25 Vials von Jeunesse Global bestellt. Leider habe ich heute meine Bestellung erhalten, aber es gibt ein Problem. Anstatt einer Box mit 25 Vials habe ich nur 5 Stück in einer Tüte erhalten. Ich frage mich, wo sich meine eigentliche Box mit den restlichen 20 Stücken befindet, für die ich bezahlt habe. Ich bitte um eine schnelle Rückmeldung. Mit freundlichen Grüßen, Mihai Radulescu

I am having trouble reconciling some Amazon orders on my credit card statements. The reference numbers on the statements do not match the online order numbers in my account. I have contacted Customer Service twice, even speaking with a supervisor. I was advised that the only way to match the orders is to go through them item by item on the phone, which seems inefficient. I cannot find a way to attach a scan to this email. Please provide an email address where I can send a list of questionable debits on my current statement for resolution. Thank you. BNC.

Hello, I purchased a One plus 7 Pro from Amazon earlier this year. I have been experiencing numerous issues with it ever since the end of July. The first problem occurred when the phone stopped working suddenly and remained unresponsive for five days. Following that, the back glass broke from the corner without any impact, necessitating an expensive replacement. The third issue is with the USB preference option being greyed out, preventing data or file transfers. Additionally, I am unable to attach photos from any application, as the phone hangs whenever I attempt to do so. Recently, I have been facing a black dead screen problem multiple times, with the phone becoming unresponsive to the power button. Upon consulting several shops, it has been indicated that these are likely internal hardware or software issues. These recurring problems have significantly disrupted my daily work life. I am requesting a full refund for this purchase and will be returning the product. The order number is [redacted]-[redacted].

I recently purchased a car part online, but unfortunately, it was incorrect due to inaccurate information on the website. I returned the part which is in good condition to a certified UPS drop-off location. I am still awaiting the credit for this return. I have contacted Amazon and the seller, Parts N Go, regarding this issue with no resolution as of yet. The order ID is [redacted]-[redacted], and the Amazon Return ID is DkRyVxn4RRMA. I kindly request assistance in processing the credit for this return. Thank you.

I purchased a Kodak 55-inch TV on December 8, [redacted], and it was delivered on December 10, [redacted]. Unfortunately, on the 11th day, the panel started showing grey and black lines. The Kodak TV service center confirmed it's faulty. After speaking to customer care on December 27, [redacted], I was told that submitting a job sheet from the service center would get me a replacement TV. I've attached the job sheet and details of the issue, but I'm still awaiting a response.

I have been trying to purchase a left-handed cane multiple times, but I keep receiving a right-handed cane instead. Despite the company policy stating they would cover return shipping for sending the wrong item, they wanted to charge me for it. Amazon's customer service refunded my money to avoid returning the cane, but I still haven't received the correct left-handed one. I am requesting a refund for the latest wrongly sent right-handed cane and a postage-paid return label to send it back. Additionally, I would appreciate assistance in finding a new vendor to purchase a left-handed cane from.

UPS confirmed the address and delivery of the package, but I haven't received it. The driver provided photos of the items at my front door, but I never got them. If I can't get a replacement, I'd like a refund of the full amount to my Amazon gift card balance. Chat support advised me to reach out to you if the delivery doesn't show up by the 30th.

While browsing for "The Art of Racing in the Rain" DVD, I mistakenly clicked on the image assuming I would watch a trailer, but instead, I inadvertently ended up purchasing the film. I did not intend to buy a Prime Video account and never authorized any charges. I was unaware of what Prime Video was. I request a refund for the unintentional purchase from my bank account. I have not watched the movie. Best, BS Order Summary #D01-[redacted]-[redacted] Amount: $10.69

I received a damaged Yeti that arrived dented, scratched, and with an Amazon-approved tag. I did not purchase a used item, and Amazon will require me to wait up to 2 weeks for a refund. They did not address my concerns or attempt to resolve the issue promptly. I believe I should have been granted an immediate refund and a replacement sent. It seems like Amazon is indifferent to customer satisfaction and has overlooked that we contribute to their success. This is incredibly disappointing. I plan to reach out to the BBB and contact Yeti to address this matter.

I recently got an email saying I would be charged for 2 smoke detector orders, but I only received one in November. There was also an unordered pair of "Bronco" sweatpants that I'm holding onto until I receive return instructions. I live 30 miles from the nearest UPS store and was told a return sticker would be emailed to me, but I never received it. I didn't receive two smoke detector orders, so I'm disputing that charge. I'm willing to return the sweatpants if the sticker is sent as agreed. Jerilyn B.

I am experiencing a problem with Amazon that is becoming a major issue. Originally, I found purchased videos missing from our Amazon video library. After speaking with several customer service representatives, they suggested logging in and out using different email addresses as the only solution. I attempted this last night, but it did not solve the issue. Upon checking the other email account where the video purchases were supposed to appear, I found no purchases. Unfortunately, this has been the most disappointing customer support I have ever encountered. Many of my questions in emails have been overlooked by your team. Could you please clarify the perks of being a Prime Member? The time and effort spent on this matter by your staff seems mismanaged, as the problem remains unresolved, leaving me frustrated as a customer. Last night, I had to repurchase one of the videos because assistance from Jonna was unhelpful. - Robert J. M.

I placed an order for a NordicTrack T 6.5 Si Treadmill on December 8th, expecting delivery by December 18, [redacted]. However, the delivery was delayed by Pilot Freight. I decided to cancel the order and requested a refund from Amazon, which they confirmed would be issued within 3-5 business days. Despite this, I received a notification from Amazon that the item was delivered and accepted by someone named "L. Reames" in my household, which I reported as fraudulent. As of now, there has been no refund from Amazon and no further communication. I would appreciate your help in resolving this issue promptly. Thank you. - Steve R.

I am writing to address an issue with a returned item. On December 30, I received an email from Amazon.com mentioning that TRS Recovery Services, Inc. is used to handle customer payments made through electronic bank transfers. It stated that there was an issue with processing a transaction related to my Amazon.com order placed on December 13, [redacted], Order Number: [redacted]-[redacted], for Paw Patrol Activity Table Sets – Folding... that has already been returned. The email mentioned possible reasons for the transaction failure, such as mistyped account numbers or routing numbers. I want to clear up that the item has been returned and is no longer in my possession. Please refer to the attached details. I stand by my claim that the collection attempt is not valid. My username is evereenusa123 and my email is [redacted]

To the concerned party, I have experienced issues with multiple packages being either undelivered or arriving late in the past. I kindly request a refund for either one month of my Prime subscription or for the upcoming month due to these delivery problems. If this is not possible, please proceed with canceling my membership. Additionally, my 4-year-old daughter unintentionally subscribed to 2 channels on the Prime app, resulting in charges. I have since adjusted the settings to prevent this from occurring again. Although disappointed by this situation, I am not seeking a refund for those charges. I maintain a year-round Prime Membership for convenience, primarily utilizing it for holiday shopping. Notably, all the delayed or missing packages were shipped through USPS. If there is an alternative shipping option available to avoid USPS, I would prefer to utilize it going forward. As a late package is expected to arrive today via USPS, I am uncertain of its timely delivery based on previous experiences. Both missing packages were indicated as delivered to my mailbox, further highlighting the ongoing delivery issues. Thank you, Nicole Mccune

I'm having trouble accessing my account as whenever I log in with my email and password, I'm prompted to enter a one-time passcode which I never receive. I've attempted this process multiple times over the past week on different devices, but the passcodes never show up in my email. Other emails from Amazon are coming through fine, so I believe my email is correct in your system. Unfortunately, I can't reach out for help through the website because of this issue, which is why I am using get-human for assistance. This is frustrating, especially because I need to fix an order mix-up where the wrong book was sent to my friend. I would appreciate it if you could help me with this matter.

I contacted one of your agents, Beth, regarding a delivery issue where the package went to the wrong address. The order number was [redacted]-[redacted] for $66.78, paid by credit card ending in [redacted]. Despite remaining polite, Beth was unhelpful and eventually disconnected the call. The package was meant for Richard G. Parks at [redacted] E Florence Blvd Ste 4, Casa Grande, AZ [redacted], but was mistakenly delivered to Red Star Vapor at [redacted] E Florence Blvd Ste 4, Casa Grande, AZ [redacted] by a private carrier on January 2nd, [redacted]. The recipient at Red Star Vapor, Kari, only got one package, not the three Beth mentioned. The situation led me to cancel my "throw-away" Amazon account, [redacted], due to spam. I'll be disputing the charge for the undelivered order. This experience has made me reconsider ordering from Amazon in the future.

I need to reset my password as I have unintentionally blocked my account by not following the usual process. I am looking for assistance in resetting my Amazon password. I access Amazon.com via my Merch by Amazon account, which is also linked to the issue with Amazon.com. Email: [redacted] Username: Jesuismonpatron Full name: Sebastien Bricaud Country: France