Amazon Customer Service Issues

Archive 153

The following are issues that customers reported to GetHuman about Amazon customer service, archive #153. It includes a selection of 20 issue(s) reported December 8, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I placed an order on December 4, [redacted], with Amazon.in and my order number is [redacted]-[redacted]. The expected delivery date was December 10, [redacted]. Surprisingly, the package arrived earlier than expected, and I was notified on the same morning it was delivered. I contacted the delivery person as soon as I received the number provided because I wasn't available at the delivery location. I asked the delivery person to come after 5:00 pm Indian time, which he agreed to. However, after an hour, I received a message stating that the delivery was attempted and failed. This was confusing as the delivery person didn't know the exact location and the timing was already communicated for later. I tried to leave feedback on the website but only got a recorded call. Amazon's delivery service has received poor reviews, and it's frustrating to be treated this way even after trying to help the delivery person by changing the timing immediately. I request that the delivery person contacts the provided customer number to resolve this issue promptly.
Reported by GetHuman-reniragh on Sunday, December 8, 2019 11:48 AM
I have had a frustrating experience with Amazon customer service. While Apple promptly provides me with the information I need, Amazon seems to give me the run-around. When I inquired about a gift card, they were unable to tell me where it was cashed. I simply wanted to know where my claim code was used, but they couldn't assist me. This lack of transparency makes it seem like Amazon supports scammers. I have been a loyal customer for years, but I am considering switching to another platform. I feel compelled to share my experience on Facebook and with the world to raise awareness about the issue.
Reported by GetHuman4061112 on Sunday, December 8, 2019 12:52 PM
I recently noticed a $12.99 charge from Amazon on my bank account, and I believe it might be a Prime membership fee. However, my Amazon account is currently locked, requesting a billing statement update. My credit card is less than a month old, so there are no billing statements available. I would like to cancel the Prime membership for the following locked accounts: [redacted] and [redacted] Additionally, I am requesting a refund for the charge. Thank you for your assistance.
Reported by GetHuman4061337 on Sunday, December 8, 2019 2:23 PM
I am confused about the new return policy fees. It seems unreasonable to charge $6 to drop off a return at a UPS drop box while returns are free at Kohls or UPS stores, even if they are farther away. This change means I need to drive half an hour after work to return items, as the closest UPS store closes at 5 PM. I rely on Amazon frequently for purchases and have never encountered this issue until this week.
Reported by GetHuman-sescarpa on Sunday, December 8, 2019 2:43 PM
I have had challenging interactions on chat and the phone with non-English speakers and it has left me feeling incredibly frustrated. According to Amazon, my order has been reported as "lost," and this includes a new iPad I purchased on Cyber Monday, a significant part of my son's Christmas gift. Despite my attempts to resolve this, Amazon representatives are stating that I can only receive a refund for the initial purchase price, not the current price, which is now over $[redacted] higher. The situation has raised my suspicion as it seems the iPad may not have been shipped at all, and the "lost" status is a cover-up. After speaking with two individuals in Amazon's chat support, one mentioned contacting UPS, and the other stated via email that I could receive the additional $[redacted] refund, yet adding tax costs would surpass that amount. This matter is distressing as I consider myself a long-time Amazon customer with no prior issues. I anticipate Amazon addressing this situation with the exceptional customer service I have come to expect. This gift holds special significance for my son, and I am uneasy about having to pay an extra $[redacted] in the end. I would appreciate guidance from a native English speaker in the U.S. on how to resolve this matter promptly. Thank you for your assistance. Warm regards, Lauren M. Order Placed on December 2, [redacted], Order# [redacted].
Reported by GetHuman4062249 on Sunday, December 8, 2019 6:27 PM
Hello, I am trying to find a way to see all the accounts linked to my Visa debit card. I noticed that I have been charged twice for what seems to be two accounts, but I only have one Amazon Prime account. I have confirmed that my other accounts under different emails do not have Amazon Prime. I would like to identify which accounts are associated with Amazon Prime and resolve this issue to have only one active account. Thank you.
Reported by GetHuman4062506 on Sunday, December 8, 2019 7:38 PM
I placed an order for a Mediterranean diet book by a physician from the Heart Institute and five Pilot Pens #10 on the website. I received my second Mediterranean diet book on time, but my initial order was not accepted due to a password issue. I have changed my password, but I continue to experience problems with it being accepted on Amazon. After receiving various codes on my cellphone, I was able to log in, but today, December 8, [redacted], my password was once again not accepted. I have been waiting for my order for over a month now, and the ongoing password problem is frustrating. I kindly request prompt assistance with resolving this matter.
Reported by GetHuman-mhsyoung on Sunday, December 8, 2019 8:51 PM
Hello, I received the original order but found it not suitable and requested a return for credit. After receiving the credit, you sent a replacement which I returned. Both items were returned and acknowledged by you. Now I have been billed for one item and refunded for two, but where is my credit? Ed O. [redacted] Highway C Bourbon, MO [redacted] [redacted]
Reported by GetHuman-emof on Monday, December 9, 2019 6:40 AM
Dear Sir, I recently ordered two units of Glive's Electric 2-Layer 14 Egg Boiler Poacher with Measuring Cup and Steel Bowl. Unfortunately, I received a single-layer 7 egg boiler instead. I returned the incorrect order, but to my dismay, I received another single-layer 7 egg boiler after 7 days. This seems to be a fraudulent act by the manufacturing company. I kindly request you to personally investigate this matter and ensure that I receive the correct order of 2 units of Glive's Electric 2-Layer 14 Egg Boiler Poacher with Measuring Cup and Steel Bowl. Your prompt attention to this issue would be greatly appreciated. Thank you, Krishan Lal
Reported by GetHuman4064441 on Monday, December 9, 2019 8:26 AM
Dear Sir, I had ordered 2 bottles of the Indusviva I Pulse health drink. I received a message yesterday stating that the package would arrive today, along with a URL to track the delivery. When I checked the URL, it indicated that the package had been delivered. However, I did not receive the health drink yesterday. I received other items, but the health drink was missing. Please double-check the delivery status of my prepaid order. Thank you.
Reported by GetHuman-t_h_katn on Monday, December 9, 2019 11:36 AM
Hello, my name is Florin. I am having issues accessing my account. I cannot log in or reset my password as it has been locked. I have 70 € in the account that I need to use. I was instructed to log in on the computer, which did not work. Then they asked for information via email, but that also did not work. Faxing the information did not yield results either. I have submitted digital copies of the documents. Now I am being told I have to go to the post office, but as a newcomer in Germany without a car, this is challenging. Please help me regain access to my account. The last digits of my card linked to the account are [redacted]. My billing address is in Eggenfelden [redacted] under the name Ion Florin. If there is an Amazon center nearby, I would appreciate directions. Thank you for your assistance.
Reported by GetHuman-ionflor on Monday, December 9, 2019 11:48 AM
Subject: Help Needed with Amazon Account Hello, I am Lucombo Jorge, and I am facing some issues with my Amazon account. Recently, Amazon detected unusual activity and locked my account. I have been trying to reach out to customer service for help, but each time I try, it prompts me to log in, which I cannot do. Additionally, I noticed unauthorized transactions during my orders in September/October [redacted]. I did not request 10 PlayStation gift vouchers worth $10 each. Moreover, a $[redacted] discount was taken from my Visa card, yet I only received one $10 voucher. Could you please assist me in unlocking my account and resolving these discrepancies? Thank you, Jorge Lucombo
Reported by GetHuman-lucombo on Monday, December 9, 2019 2:43 PM
I recently encountered unauthorized changes to my Amazon account. On November 27th, I received emails confirming a password and email address change, which I did not request. After contacting customer support, I was told I would receive assistance via email the next day, but no email was received. I followed up on December 2nd with an email to account-update but have not yet received a response. I am unsure how to proceed to regain access to my account. If I were to create a new account, how can I be assured it will not face a similar security breach?
Reported by GetHuman-rjstaff on Monday, December 9, 2019 3:53 PM
I am experiencing difficulty accessing my Amazon account following an issue with work completed for Amazon Mechanical Turk. Despite my efforts to resolve the situation, they have not disclosed the specific problem and are requesting that I fax them my identification to reinstate the account. I am concerned about the information stored in my account, including Kindle apps, debit card details, PayPal, and my home address. After submitting my identification as requested, they informed me that it did not match their records. Despite providing documentation and clarifications, their customer service remains unhelpful. I am seeking assistance to either regain access to my account (even without the $12 owed), receive an explanation for the account closure, or be allowed to create a new account to avoid disruption of my Kindle services.
Reported by GetHuman-kenndunn on Monday, December 9, 2019 5:21 PM
This morning I received an email informing me that my order would be delivered on December 16th instead of the 24th, which was great news. However, later today, I received another email stating that my payment was declined, leaving me puzzled. Upon checking my bank account, I noticed that not only was the money deducted, but there were three transactions, resulting in an overcharge of €30. The order status indicates that my items are currently being prepared for shipping, adding to my confusion regarding the payment status. I am eager to understand why the additional €30 was charged beyond what was originally agreed upon.
Reported by GetHuman4068110 on Monday, December 9, 2019 8:00 PM
Dear Sir, I am a regular customer of yours named Sanil from Sivam House in Kumaranalloor, Kottayam, Kerala. On 9/12/[redacted], I purchased a Redmi 7A mobile and other items from your store amounting to six thousand rupees. However, I encountered an issue with your customer service agent who refused to accept cash and insisted on card payment. Despite my discomfort with this policy, the agent was unwilling to proceed with the transaction using cash as payment. I kindly request that such agents not be sent to deliver items to my house in the future. I urge you to avoid employing agents with similar practices as it inconveniences loyal customers like myself. I have multiple outstanding orders that have not been cancelled, and I hope to avoid any further complications with payment options. Thank you for your attention to this matter. Sincerely, Sanil
Reported by GetHuman-spsanil on Tuesday, December 10, 2019 12:07 AM
I recently received a suspicious email claiming to be from Amazon Services. The email threatened to lock my account unless I responded within 24 hours. After contacting phone support and verifying my address, including an old one that I no longer use, I informed the representative about the email. Despite forwarding it twice to [redacted] as instructed, they claimed not to have received it. The representative mentioned a form that I was supposed to receive via email to secure my account but as of 17:53 CST on December 9, [redacted], I have not received it. When I inquired about the suspicious email being a phishing attempt, they kept redirecting me to the standard advice and the form, avoiding my question. As a loyal Amazon customer for years, this frustrating experience has made me question if it's worth continuing to buy from them if this is how they handle concerns about suspicious emails.
Reported by GetHuman4069662 on Tuesday, December 10, 2019 12:12 AM
My package was scheduled for delivery on 9/12/[redacted] through Aramex South Africa. I stayed at home all day waiting for it, but no one arrived. Despite my attempts to contact Aramex, I couldn't reach anyone. The following morning, I was informed by Amazon and Aramex that the delivery was supposedly attempted, but I received no contact from a courier. I am unable to get through to Aramex. Can someone advise me on the next steps I should take? The tracking number is [redacted].
Reported by GetHuman-kualisph on Tuesday, December 10, 2019 3:33 AM
I recently placed an order for a washing machine and made the payment through the Amazon app. However, I received a message stating that the transaction failed even though the payment was deducted from my account. This was quite unexpected and disappointing. I would like to request a refund of the amount deducted at the earliest without any delays. I hope this issue can be resolved promptly.
Reported by GetHuman4071248 on Tuesday, December 10, 2019 9:53 AM
I received an incorrect item twice after ordering from Amazon for an Amazon Choice product. Both times, the product did not match the description or image. I had to return the items, which involved a 15-mile trip and caused a lot of wasted time. The previous return caused me to lose $50 as it was not received initially. I am concerned about the accuracy of the product listings or a potential bait-and-switch tactic. I am frustrated with the whole experience of choosing, returning, and waiting for the right product. I am seeking resolution and would like to escalate this issue to a manager as I feel the customer service has been inadequate.
Reported by GetHuman-jldundas on Tuesday, December 10, 2019 12:43 PM

Help me with my Amazon issue

Need to call Amazon?

If you need to call Amazon customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Amazon
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!