Amazon Customer Service Issues

I have been logging in to Amazon seamlessly, but recently encountered an issue. I set up Mon on my cell phone. While I can access Amazon on my phone, I can no longer do so on my computer. Despite various attempts, even with my new cell phone password, I am unable to log in on my computer. I prefer using a computer due to the larger screen. I am seeking assistance to resolve this, aiming to use the same password for both Amazon on my computer and cell phone for purchases. I hope for a solution to this matter. Thank you. - Maureen A.

Hello, I'm Heather. I have been experiencing issues with the delivery drivers leaving packages at my address instead of Lake Dr where they belong. Despite speaking with them, the problem persists, and I have had to deliver 26 packages to the correct recipients myself. I reside at [redacted] Trindale Rd in Trinity, NC. Could you please ensure that the drivers update their GPS so they turn onto Lake Dr to find the correct address? Thank you.

My Amazon account has been suspended for quite some time. I've been trying to resolve this issue by responding to the emails from the account specialist requesting my billing address. Despite providing the information over the phone, they are now asking for a billing statement. I'm instructed to log in on a web browser to provide this, but each time I try, I receive a message stating my information is under review and I should wait for the next step. How can I submit the statement if I can't access my account?

Hello, I recently made a purchase with Order ID [redacted]-[redacted] on December 2nd. However, I decided to cancel my order 30 minutes after placing it because I am traveling overseas in a few days and was unsure if I would receive the item before my trip. I have not heard back from the seller since yesterday, December 3rd, despite sending another email. I need the item for my trip and am concerned about not receiving it on time. I would like to dispute this transaction and request a refund. Thank you.

I am in the process of partnering with Amazon through the Relay website. However, my insurance company needs a Certificate of Insurance (COI) with the specific coverages required by Amazon. Additionally, there seems to be an issue with someone within the Amazon system misusing my insurance information. I suspect that Rahman M. from Translogistix might be using my details since I shared them with him during the employment process. This situation is preventing me from using my insurance information on the Relay site.

I purchased two Fitbit Versa 2 watches on Black Friday for $[redacted] each and received them on Saturday. The Cyber Monday price has now dropped by $20 per watch. I am wondering if my account will be adjusted for the price difference, as it would be inconvenient to return and repurchase them. I appreciate any help with this matter. Thank you, Linda C. Email: [redacted] Phone: [redacted] Billing Address: [redacted] Corsica Square, Vero Beach, FL [redacted] (Note: One watch was sent to my son, Anthony, in Port St. Lucie FL)

I purchased a OnePlus 7 for my brother on your website for Rs. 29,[redacted]. We received it on October 2, [redacted], in Palakkad, Ottappalam, Kerala. My brother is stationed in Kashmir with the Indian Army. Unfortunately, his phone is not working, so he asked me to send him the new mobile through the Indian Postal Department's courier service. The parcel was opened only to replace the mobile, and we did not note the IMEI number. Regrettably, the parcel has gone missing now. I am wondering if there is any possibility of retrieving the IMEI number for further investigation. Please provide me with the details. Thank you.

I purchased a tabletop Christmas tree for my 9-month pregnant daughter in another state to make up for missing Thanksgiving with her. The delivery was scheduled for November 29th to surprise her. Even though I instructed her to watch for packages, nothing has shown up. I received a notification today that my order was canceled, which is disheartening. I reordered it, but I am unsure if we will face another disappointment. Feeling sad about the situation.

I am residing in a nursing home and facing an issue with your bank. The individuals at Synchrony Bank repeatedly billed me twice for items already paid for using my debit card. I feel stuck dealing with this fraudulent situation. Kindly contact Synchrony Bank to address the double billing and understand that scamming the elderly is illegal. Moreover, calling an elderly person at the facility and causing them frustration is inappropriate. I intend to contact AARP to raise awareness among elders about avoiding engaging with the scammers at Synchrony Bank, which I suspect is not operated by staff in the USA.

I recently got an email informing me that my payment for order # [redacted]-[redacted] was declined. The amount in question is $32.86. Per the instructions, I attempted to update my payment method with a different credit card. Unfortunately, I have not received any confirmation that the new payment information was successfully processed. I have been trying to reach out over the phone without any luck. I made this purchase from the wish list of the account holder as I do not have an account myself. It's crucial for me to know whether the payment has gone through, as this item is intended as a Christmas gift for my grandson. Thank you for your assistance in this matter.

Subject: Complaint Regarding Delivery Agent Behavior Dear MD/CEO, I am writing to address the issue I encountered with your delivery agent regarding the exchange of a Whirlpool washing machine (order #[redacted]-[redacted]) scheduled for delivery today, 3rd December [redacted]. The exchange washing machine, also a Whirlpool in good working condition, was declined by the delivery agent based on minor cosmetic imperfections on the back side. Despite informing your customer service representatives, Mr. Mayank and Ms. Vicki, who assured me the exchange would proceed, the agent has yet to return to deliver the machine. I am disappointed by this unprofessional conduct from your staff, especially as a loyal customer who frequently uses Amazon Pay for transactions. I urge you to address this issue promptly and uphold Amazon's reputation for customer service excellence. Sincerely, RN KAPIL.

I recently purchased Yankee Candles from your store. Unfortunately, the tracking information shows that they were delivered, but I never received them. On the same day, I received two parcels - one for myself and one for Miss R. Jacobs. I have contacted you before about this issue, but I have yet to receive a replacement for the candles. My order total was £25.63, with Order No. #[redacted]-[redacted]. I would greatly appreciate it if you could resolve this matter for me. Thank you. Sincerely, R. Jacobs. I would like to request a replacement order for the candles.

I recently returned a knife and some retinol cream at Kohls in Herndon, VA, between 11/17 and 11/19. I was informed via email that my refund of approximately $50 was processed, but I have yet to receive it. Despite contacting Amazon three times and receiving emails stating that the refund was processed on 11/19, it is now 12/3 and the refund has not appeared. This situation is very frustrating as I have never encountered this issue before.

To Whom It May Concern, I recently noticed a charge of $9.19 on my Visa card for an Amazon.com Prime Membership, which I did not sign up for. I have attempted to cancel this membership but have been unable to find the appropriate contact information on the website. When attempting to access the Prime Member section, it indicated that I was not enrolled. However, upon further attempts, I was prompted for a password. Unfortunately, the email I received after requesting a password reset does not allow for a direct reply. I appreciate your prompt assistance with resolving this issue. Sincerely, E. Surrett

Subject: Unauthorized Charge on Visa Card for Amazon Prime Membership To the Concerned Party: I am writing to report an unauthorized charge of $9.19 on my Visa card for an Amazon Prime Membership. I did not sign up for any membership and would like this charge cancelled immediately. I have attempted to contact your customer service through various channels on the website without success. When I tried to access the Prime membership section, I was informed I was not signed up. However, upon another attempt, it requested my password. When I requested a password reset, I received an email that does not allow for a reply. I appreciate your swift resolution of this issue. Sincerely, - E. Surrett

Subject: Pricing Issue with Recent Orders Hello, I wanted to bring to your attention a situation regarding order ***-*******-*******. Unfortunately, this order was cancelled in error, and I only realized it when I reviewed my pending orders. On Cyber Monday, I re-placed the order at the full price of $[redacted].00 instead of the original $99.98. As a loyal customer, I kindly request if it's possible to honor the initial price of $99.98 for this order. Your assistance in adjusting the price would be greatly appreciated. Thank you, D.S. Email: *****@***.com Phone: ***-***-****

I have been given a £[redacted] budget for Christmas by my uncle. Unfortunately, I used his new Lloyd's bank card, as he left his old one at the cash machine. Now, my account is locked due to suspicious activity, and it requires a document with the last 4 digits ending in 67. I only have a picture of his old statement with the last digits as 59. My uncle receives monthly bank statements, and he just got the recent one, but it pertains to his old card. I need help resolving this issue before Christmas, as I won't be able to buy anything otherwise.

I purchased a Moen [redacted] faucet at full price for $[redacted], but it arrived today with scratches. I noticed there is an option on your website to buy a used faucet with minor imperfections for $85. I would like to request a $20 refund to keep this faucet. My order ID is [redacted] under the name Mark N Lemke. I can provide a picture of the scratches if needed.

I have been attempting to reach out to your customer service for the past six months via phone and email, but I'm always directed to different representatives who provide unhelpful responses. I urgently need to cancel my seller account as I currently do not have any products listed for sale, yet I am continually being charged each month. The account is registered under the name "Family Entertainment (Australia) Pty Ltd." Please contact me via email at [redacted] or by phone at +[redacted]8 or +[redacted]8.

Subject: Complaint Regarding Delivery Agent Behavior - Amazon Order #[redacted]-[redacted] Dear Amazon Management, I am writing to bring to your attention the unfortunate incident that occurred during the delivery of my Whirlpool washing machine under exchange order #[redacted]-[redacted], scheduled for delivery today, 3rd December [redacted]. The exchange washing machine, also a Whirlpool model, is in good working condition as agreed, and the slight wear on the back side is natural considering its use. However, the delivery agent, contact number [redacted], declined the exchange without valid reasons. After speaking with your customer service representatives, Mr. Mayank and Ms. Vicki, they assured me that the machine would be delivered today. Regrettably, by 6:53 PM, the agent has not arrived with the new machine. I urge for your prompt intervention to uphold Amazon's reputation for customer service excellence. The unprofessionalism displayed by the delivery agent is disheartening, especially for a loyal customer like myself who values Amazon's efficient service. Please address this matter with urgency to ensure a satisfactory resolution and uphold the Amazon standards that we customers rely on. Sincerely, RN Kapil