I can't log in to my old amazon account, because the email i used - I had terminated th...

GetHuman-comsolut's customer service issue with Amazon from November 2019

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The issue in GetHuman-comsolut's own words
I can't log in to my old amazon account, because the email i used - I had terminated that, hence I cannot get the verification email.**But I can prove that it is me, not someone trying to "steal" my account. I just want to retain my history and purchases.**I want my old account, but I cannot change the email unless I log in - which I cannot do so because the original email already disabled. **Feel free to ask me questions to verify i am the owner?**Original email: *****@***.com**new email:******@***.com**My recent purchase included a board game "Better Me", I plan to buy other games. **My credit card is a visa ending ****.**I am based in Malaysia, my mobile contact ************.**My address:*A**-** KL Palace Court*Jalan Kuchai Jaya****** Kuala Lumpur.**Thank you.**Hazel

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Customer service issue
Reported by GetHuman-comsolut
Nov 1st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 228918 others
0 customers following this

Timeline

GetHuman-comsolut started working on this issue
Nov 1st, 2019 9:54am
GetHuman-comsolut indicated the issue is not fixed yet.
Nov 2nd, 2019 5:30am

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