I ordered a glass kettle, order number ***-*******-*******, on **th August, and receiv...

GetHuman3840810's customer service issue with Amazon from October 2019

Help with my Amazon issue
The issue in GetHuman3840810's own words
I ordered a glass kettle, order number ***-*******-*******, on **th August, and received it the next day. Recently it has stopped switching off when boiling, so, as it's faulty, I thought all I had to do was arrange a return. However, it says on your website that the return window closed on the **th September, so there is now no option to return this faulty product. Does this mean that there's no warranty if it proves to be faulty? Surely not! That is not the much vaunted Amazon care for its customers. As this kettle is just over two months old, surely there is some procedure by which I can return it for a refund?

GetHuman3840810 did not yet indicate what Amazon should do to make this right.

How GetHuman3840810 fixed the problem
Phoned Amazon (UK) after finding relevant phone number (**** *** ****), got a very helpful customer representative who immediately organised a return for me, emailing me the returns slip to print out within minutes. Couldn't have been more helpful* my only complaint is that I was forced to do this, because there was no option on their website for me to arrange a return!
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Amazon

Customer service issue
Reported by GetHuman3840810
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman3840810 shared how to fix
Seen by 5 customers so far
Similar issue to 227336 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman3840810 started working on this issue
Oct 28th, 2019 11:33am
GetHuman3840810 confirmed the issue is fixed. Hooray!
Oct 28th, 2019 4:59pm
GetHuman3840810 confirmed the issue is fixed. Hooray!
Oct 28th, 2019 5:14pm
GetHuman3840810 confirmed the issue is fixed. Hooray!
Oct 28th, 2019 5:15pm