** Pieces Silicone Earbud Covers Teemade...**Color: Black **Order...

GetHuman-lutammy's customer service issue with Amazon from June 2019

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The issue in GetHuman-lutammy's own words
** Pieces Silicone Earbud Covers Teemade...**Color: Black **Order *: ***-*******-******* **Sold by: TEEMADE Direct **Quantity: * **Item price: $*.** ********This item was returned along with USB Type C Cable, Anker **-Pack *ft* together, in one yellow envelop with UPS tracking *Z*Y*R*****************Color: Gray **Order *: ***-*******-******* ********The Cable was refunded immediately after Amazon received the UPS package on May **th, ****, but the earbuds were never refunded.***Status of UPS: **Top of Form***Z*Y*R**************Updated:*********** *:** P.M. EST**Bottom of Form**Tracking Status**Delivered**Delivered On**Monday************Delivery Time**at **:** P.M.*****Received and signed by: Mike Mcdole***(I have proof of delivery from UPS if needed)*****I tried to reach out to Amazon customer several times since mid May, I was kept telling to wait for them to process.*****I finally reached out to them today again after more than a month of waiting, the supervisor named Neha told me “Amazon never received it, therefore no refund”. I questioned her*him about why the Cable was refunded immediately, she*he never responded directly, but kept telling me they never received the package, and I should contacted UPS (who I already contacted, and they have Delivered record on file which Amazon claimed this is false).*****As a customer I got screwed for what Amazon’s attempt to not issuing a refund for item they received from UPS but claimed they never did.*****Please escalate this to a supervisor who does not respond like a robot and who will see what Amazon has been conflicting itself back and forth each time I communicated with them, especially the last supervisor named Neha I spoke with today, definitely bad customer service with no intention to help at all.****Thank you.***Regards,*Tammy Lu

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Amazon

Customer service issue
Reported by GetHuman-lutammy
Jun 13th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 174994 others
0 customers following this

Timeline

GetHuman-lutammy started working on this issue
Jun 13th, 2019 3:40am
GetHuman-lutammy indicated the issue is not fixed yet.
Jun 13th, 2019 11:56am
GetHuman-lutammy shared this issue with others over email
Jun 13th, 2019 11:57am
GetHuman-lutammy indicated the issue is not fixed yet.
Jun 13th, 2019 11:58am

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