I tried to reply to this email below. but a robot replied. I had sent receipts ect as...

GetHuman2921623's Refund an Order issue with Amazon from May 2019

Help with my Amazon issue
The issue in GetHuman2921623's own words
I tried to reply to this email below. but a robot replied. I had sent receipts ect as proof of all transports. However: this box format does not allow any attachments? *thankyou Soujanya M**for your excellent instructions. I have completed you instructions and attached needed receipts to show progress is now complete.**I have received a refund for the Hose that was returned to the online return center and acknowledged thank you , I would like to receive the refund on the shipping cost whatever you can do on that. I tried to get the most economical but alas it was still $** attached files show receipt**I look forward to your refund for shipping thankyou.**This Experience has been smooth and efficient thankyou.*Gavin Langley***On ******* **:** PM, *****@***.com wrote:** Amazon *** Your Account *Amazon.com** Message From Customer Service** Hello,**** I'm sorry to hear about the problem you had with 'Blazin' Bison Retractable Water Hose Reel'.**** In this case, I request you to return the item using most economical carrier.**** Once you return the item please send us return shipping receipt we'll refund shipping charges along with item cost.**** In this case, I'd like to inform that we can refund return shipping charges up to $** so I request you to choose most economical carrier.**** I'd like you to know that once the carrier has received your return package, it can take up to two weeks for it to arrive and process at our returns center.**** As soon as it's processed, we'll request a refund to your payment method and send you an e-mail confirmation.**** To return the item, go to our Online Returns Center:**** https:**www.amazon.com*returns**** The Online Returns Center will guide you through the process and give you a printable return mailing label. If a pre-paid label isn't available for your return, the Online Returns Center will provide other options for getting the item back to us.**** Once you've shipped the return, you can track your return here:**** https:**www.amazon.com*gp*orc*returns*track***** For more information on return refunds, please go to our Help pages:**** https:**www.amazon.com*gp*help*customer*display.html?nodeId************** Your patience and understanding is high appreciated.**** If you have any further queries, feel free to contact us. We'll be more glad to help you.**** We look forward to hearing from you soon.**** We'd appreciate your feedback. Please use the buttons below to vote about your experience today.**** Best regards,** Soujanya M** Amazon.com** Thank you for your inquiry. Did I solve your problem?** Yes No**** Your feedback is helping us build Earth's Most Customer-Centric Company.** Original Message** ---------------** ******** **:**:** UTC** Your Name:** Gavin Langley**** Order Id:***-*******-********* Selected Order Items :** Blazin' Bison Retractable Water Hose Reel * Auto Rewind * Exclusive Slow-Mo Safety Retracting * ** Foot - ***" Garden Hose Reels * Wall Swivel or Ground Mount * Steel Construction Extends Lifespan - ***-*******-********* Comments:** This retractable hose has tangled itself inside ano longer works after * time of use.**** I wish to return because i do not trust this system now. I thought Amazon paid for return shipping of items.** I have packing box etc.** I live in Canada and ordered this from amazon.com. USA Can you please advise how I proceed.** ---------------

GetHuman2921623 did not yet indicate what Amazon should do to make this right.

How GetHuman2921623 fixed the problem
Contacted Amazon in whatever way possible with documentation and it worked.*www.amazon.com*feedback.
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Amazon

Refund an Order issue
Reported by GetHuman2921623
May 14th, 2019 - 2 years ago
Fixed
GetHuman2921623 shared how to fix
Seen by 4 customers so far
Similar issue to 163972 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman2921623 started working on this issue
May 14th, 2019 4:53pm
GetHuman2921623 indicated the issue is not fixed yet.
May 15th, 2019 9:56pm
GetHuman2921623 confirmed the issue is fixed. Hooray!
May 17th, 2019 5:03pm