Almost one year ago, May, ****, my Amazon account was hacked and a $*** item was order...

GetHuman2711175's customer service issue with Amazon from April 2019

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The issue in GetHuman2711175's own words
Almost one year ago, May, ****, my Amazon account was hacked and a $*** item was ordered. The hacker did not change the shipping and the computer gaming thing showed up at my house. I immediately checked my account and all of my payment methods had been deleted and the order was nowhere to be found. I called Amazon and the rep confirmed my account had been hacked and said a supervisor from customer service would call me. Nobody ever called and I have gotten the same runaround ever since via email. The credit card has been cancelled but no credit awarded because I had to declare that I had not received any product for the charge. Since Amazon had yet to tell me how to return the product, I could not make that declaration. So almost a year later I have been paying interest on the $*** charge and I still have this product that I have no use for. For the first five or six months all I was looking for was return instructions and a credit to my credit card. At one point I stated I would also like a refund for the interest paid, but that went nowhere. Right now, I'll settle for sending the item back and a full refund. To this day, the order and item cannot be seen in my order history.

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Amazon

Customer service issue
Reported by GetHuman2711175
Apr 9th, 2019 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 148748 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman2711175 started working on this issue
Apr 9th, 2019 7:13pm
GetHuman2711175 shared this issue with friends on Facebook
Apr 9th, 2019 7:13pm
GetHuman2711175 indicated the issue is not fixed yet.
Apr 10th, 2019 10:07pm
GetHuman2711175 indicated the issue is not fixed yet.
Apr 10th, 2019 10:08pm
GetHuman2711175 indicated the issue is not fixed yet.
Apr 10th, 2019 10:10pm

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