My amazon account was frozen over one year ago because somebody hacked my account and b...

GetHuman2227119's customer service issue with Amazon from February 2019

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The issue in GetHuman2227119's own words
My amazon account was frozen over one year ago because somebody hacked my account and bought an iPhone and it shipped to another country. They put my account on hold and I have been unable to use it since. Last year they wouldn't even refund my prime membership fee that I just paid. Now I am still being charged for this membership that I cannot use. I have been on hold with a rep holding for ** minutes so she could get the account specialist.
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Amazon

Customer service issue
Reported by GetHuman2227119
Feb 17th, 2019 - 8 mons ago
I have an issue with Amazon too
Not resolved
Seen by 4 customers so far
Similar issue to 127388 others
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Timeline
GetHuman2227119 started working on this issue
Feb 17th 3:02pm