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Before contacting them, items GetHuman2227119 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman2227119's own words
My amazon account was frozen over one year ago because somebody hacked my account and bought an iPhone and it shipped to another country. They put my account on hold and I have been unable to use it since. Last year they wouldn't even refund my prime membership fee that I just paid. Now I am still being charged for this membership that I cannot use. I have been on hold with a rep holding for ** minutes so she could get the account specialist.
GetHuman2227119 did not yet indicate what Amazon should do to make this right.
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