Office Chair: Amazon Canada Order ****-*******-*********Dear Sir*Madam,**I purchased th...
GetHuman1977667's customer service issue with Amazon from January 2019
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The issue in GetHuman1977667's own words
Office Chair: Amazon Canada Order ****-*******-*********Dear Sir*Madam,**I purchased this chair for my uncle as a Christmas gift. When assembled, it proved not to be appropriate for his aging back. We were not able to disassemble it completely, and did not wish to force anything, for fear of causing damage. On a telephone call, Amazon Canada’s customer service advised my uncle to return it semi-assembled. However, it necessarily required a larger box than the original in which it was shipped, and the Post Office informed us that the mailing sticker sent by Amazon would not cover this larger size (** cm x ** cm x ** cm* weight approximately ** kg). **Please send me another sticker that covers the cost of the larger box. We have gone to some lengths to protect the various parts from damage, and all bolts, ***** covers, etc. that are not part of the semi-assembled unit are included as required. **Finally, if for any reason, this is not possible, my uncle is prepared to deliver the unit personally to the Amazon.ca address for returns (**** Dixie Road, Mississauga). If you would prefer this alternative, please send me the required authorization that will be accepted at this address, once delivery is made. **Thank you for your attention.**Sincerely yours,*Larissa Swenarchuk
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