My son's kindle fire screen shattered and it was under warranty for a year. It has been...

GetHuman-jengorma's customer service issue with Amazon from October 2018

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The issue in GetHuman-jengorma's own words
My son's kindle fire screen shattered and it was under warranty for a year. It has been about ** months so is still under that warranty. I shipped it to amazon on **** and then heard nothing for a few days. On September ** at *:**pm I had a conversation with Raj (after being transferred to the specialist team twice). I have the transcript of the conversation in which Raj told me he would personally follow up with me and send me an email with an update in five days. It has now been over * weeks, my child has not has his kindle fire for three weeks and there is no information anywhere in my account. I am very frustrated with this poor customer service* I have never experienced this with amazon before. Please resolve this asap.

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Customer service issue
Reported by GetHuman-jengorma
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 61732 others
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GetHuman-jengorma started working on this issue
Oct 15th, 2018 12:30pm