My husband has had a long-standing acct including Prime with Amazon. For whatever reaso...

GetHuman1344158's customer service issue with Amazon from October 2018

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The issue in GetHuman1344158's own words
My husband has had a long-standing acct including Prime with Amazon. For whatever reason, for several years now, whenever I go to on my personal computer, my husbands acct comes up . . . "Hello Kevin!". He'a always been fine with me using his account, and I've added my credit cards to his account, etc. - But, this bizarre and unexplainable phenomenon has been my mode of operation anytime I needed to use Amazon. Until about a month ago. I typed in and the usual, Hello Kevin! Except it wouldn't accept the known security code and my husband was on a business call and I was up against a deadline to order diapers for my dad so I started my own account. And also signed up for Prime for a free month. *Since then, I receive numerous email from Amazon advertising a kajillion things I have no interest in, and out of curiosity when I "click" on the email from Amazon, I still get "Hello, Kevin!". The last time I needed diapers for my dad, after over twenty attempts of getting to "my personal account" I actually arrived and could order more diapers for my dad. But, since then, I've been unsuccessful at finding "Hello Shellie". *What I want to do is CANCEL "my" account including the PRIME. My name is Shellie Cash. My email: *****@***.com
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Customer service issue
Reported by GetHuman1344158
Oct 14th, 2018 - 2 mons ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
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GetHuman1344158 started working on this issue
Oct 14th 7:36pm