My husband has had a long-standing acct including Prime with Amazon. For whatever reaso...

GetHuman1344158's customer service issue with Amazon from October 2018

3 views
 | 
61334 similar
 | 
0 following
Help with my Amazon issue
First: share to improve GetHuman1344158's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1344158 to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1344158 may need:
Email address on the account, Order number, Name on the account, and Billing address
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1344158's own words
My husband has had a long-standing acct including Prime with Amazon. For whatever reason, for several years now, whenever I go to amazon.com on my personal computer, my husbands acct comes up . . . "Hello Kevin!". He'a always been fine with me using his account, and I've added my credit cards to his account, etc. - But, this bizarre and unexplainable phenomenon has been my mode of operation anytime I needed to use Amazon. Until about a month ago. I typed in amazon.com and the usual, Hello Kevin! Except it wouldn't accept the known security code and my husband was on a business call and I was up against a deadline to order diapers for my dad so I started my own account. And also signed up for Prime for a free month. *Since then, I receive numerous email from Amazon advertising a kajillion things I have no interest in, and out of curiosity when I "click" on the email from Amazon, I still get "Hello, Kevin!". The last time I needed diapers for my dad, after over twenty attempts of getting to "my personal account" I actually arrived and could order more diapers for my dad. But, since then, I've been unsuccessful at finding "Hello Shellie". *What I want to do is CANCEL "my" account including the PRIME. My name is Shellie Cash. My email: *****@***.com
GetHuman1344158 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1344158 fixed the problem
We are waiting for GetHuman1344158 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Amazon email you?
This email address isn't valid
Follow this issue
See how GetHuman1344158 fixes it.
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman1344158
Oct 14th, 2018 - 2 mons ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
Similar issue to 61334 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1344158 started working on this issue
Oct 14th 7:36pm