Here is the message I need to get to the relevant parties. Perhaps you can advise me on...
GetHuman-sallyhp's customer service issue with Amazon from June 2018
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The issue in GetHuman-sallyhp's own words
Here is the message I need to get to the relevant parties. Perhaps you can advise me on how*where to send it:**I am a *** year member of Audible, with a library of around *,*** books, as well as a *** year Prime member. I have also become an enthusiastic fan of Whispersync and have added a Kindle Unlimited subscription as well.**Recently, however, Audible made a change to my audiobook library format that has seriously affected my ability and as well as my motivation to purchase Kindle books. This should be a concern for Amazon, and one that Amazon should seek to correct as soon as possible, as it will certainly affect future book sales in negative ways. Allow me to explain.**Attached above for reference and greater clarity is a photo of Audible’s FORMER library website. Note the column that is *nd from the right, titled “eBook Companion.” This was the place where I could determine which Kindle books I owned and which ones I could purchase in a clear and simple list format that was offered in a single place.**Audible has inexplicably, and for no good reason, REMOVED this eBook companion column.**(And no, using Matchbook does not provide that information — in fact, it provides the REVERSE, telling me which Kindle books I own for which I could purchase an audiobook. I want to see my audiobooks, and determine which ones might benefit from a Whispersync Kindle addition.)**So, this eBook companion column was possibly the MOST IMPORTANT information in my audiobook library. I love using Whispersync, but now I am just frustrated! Amazon needs to persuade Audible to fix this issue, since it will clearly have an affect on future book sales.
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