I am an ** year old customer of Amazon for many years. I was a recent victim of a compu...

GetHuman-sarbo's customer service issue with Amazon from May 2018

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The issue in GetHuman-sarbo's own words
I am an ** year old customer of Amazon for many years. I was a recent victim of a computer scam and incurred unauthorized charges. The problem was referred to customer support via phone on ****. The disputed amount ($** from app.store & itunes gift card) I received an email that Amazon credited $** to my account ending in **. That was the scammed account and has been canceled and a new card issued. So I don’t see how I can receive the credit.*I still can not open my Amazon account. It seems the are more of the same type charges in dispute. *Perhaps the best thing to do is cancel my current Amazon account and issue a new account.*Please advise how to resolve this issue.*Thanks Robert W. Wartman*S*****@***.com
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Customer service issue
Reported by GetHuman-sarbo
May 25th, 2018 - 8 mons ago
I have an issue with Amazon too
Seen by 3 customers so far
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GetHuman-sarbo started working on this issue
May 25th, 2018 9:12am
GetHuman-sarbo indicated the issue is not fixed yet.
May 25th, 2018 3:30pm