Hello,**Registered email address : *****@***.com**Amazon.co.uk*Your Orders * Your Accou...

GetHuman-speedque's Billing Issue with Amazon from May 2018

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The issue in GetHuman-speedque's own words
Hello,**Registered email address : *****@***.com**Amazon.co.uk*Your Orders * Your Account * Amazon.co.uk *Payment Declined *Order * ***-*******-******* *Hello, *We're writing to let you know that the payment for the item listed below has been declined. Valid payment information must be received within * days, otherwise your order will be cancelled.***The issuing bank may have declined the charge if the name, expiry date, or post code you entered doesn't match the bank's information.**Please visit your Order Details to update the payment information for your order.**Update your payment method**Order Details *Order * ***-*******-******* *Placed on April **, *******EcoMil Almond Milk original, ***ml *Sold by Amazon EU S.a.r.L. *£*.** **Lavender (Lavendula Officinalis) Loose Herbal Tea - **g (Quality Assured) *Sold by Indigo Herbs of Glastonbury *Fulfilled by Amazon *£*.** **Epsom Salts *Kg Bath Salt Eucalyptus & Peppermint Soothes Muscle Aches and Joint Pain ***% Pure & Natural Spa Quality *Sold by Aromabar *Fulfilled by Amazon *£**.** **Biofresh Rose of Bulgaria Natural Rose Water *** ml *Sold by NavWay Limited *Fulfilled by Amazon *£*.** **Moon Glow - Neon UV Lipstick *.*g Pastel Set of * colours - Glows brightly under UV Lighting! *Sold by NeonBeauty *Fulfilled by Amazon *£*.** **Premium Digestive Enzymes to Improve Digestion, Maintain Body Weight, Maximize Nutrition Absorption, Recommended by Naturopath Max Tomlinson in Marie *Sold by Activo-Nutrition *Fulfilled by Amazon *£**.****Item Subtotal:*£**.** *Total Before VAT: *VAT:*£**.** *£*.****Order Total:**£**.** *Selected payment method:*Visa.**Complaint details:**To be honest I am very angry with the service I have continuously received from Amazon, in my bank statement I viewed online it has come to my immediate attention that items you have told me remain UNPAID, is in fact UNTRUE.**I find deeply worrying this is NOT the first time you have told me payments for items were declined, so I require you to check my orders and record of payments cleared because I fear what has happened previously to this order was that I have mistakenly paid TWICE for items delivered when in fact I had already paid the first time and i've been double charged. I need you to go through and investigate my account thoroughly because on THIS OCCASION my bank is saying the MONEY WAS INDEED DEBITED FROM MY BANK.**I have just calculated my itemized debits from my banking statement to INCLUDE the items YOU are saying were UNPAID. Please immediately send these items you claim to be unpaid and any refunds I am owed from previous orders for the last * years where this situation has happened.**Yours faithfully**Rubikin DSilva**** Scarlett Avenue**Aylesbury *Buckinghamshire *HP** *BD *This user’s email address *****@***.com has been authenticated by Resolver.**This user’s email address *****@***.com

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Amazon

Billing Issue
Reported by GetHuman-speedque
May 3rd, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 91101 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-speedque started working on this issue
May 3rd, 2018 8:28pm
GetHuman-speedque indicated the issue is not fixed yet.
May 3rd, 2018 10:51pm

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