I printed off an Amazon returns label..Hermes being the carrier’s.*When I did manage to...

GetHuman-joanguiv's customer service issue with Amazon UK from May 2020

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The issue in GetHuman-joanguiv's own words
I printed off an Amazon returns label..Hermes being the carrier’s.*When I did manage to get through to Hermes to make arrangements regarding the collection etc..an automated voice requested the ** digit code printed on the label...the response was “not valid “ I repeated the same number several times, same reply “not valid”!*After about an hour or so I gave up. Went back through to Hermes on a different number, followed instructions to print off another label, to exactly the same address, Amazon Returns Dumfries etc. I then had to make a payment of over £* to have the faulty item collected from my home.*I am ** yrs of age, self isolating & not going out at all.*I thought Amazon returns were free of charge. Please advise.*Thank you,this experience was very stressful.

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Amazon UK

Customer service issue
Reported by GetHuman-joanguiv
May 28th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 7587 others
0 customers following this

Timeline

GetHuman-joanguiv started working on this issue
May 28th, 2020 10:16pm
GetHuman-joanguiv indicated the issue is not fixed yet.
May 29th, 2020 9:21am

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