I printed off an Amazon returns label..Hermes being the carrier’s.*When I did manage to...
GetHuman-joanguiv's customer service issue with Amazon UK from May 2020
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The issue in GetHuman-joanguiv's own words
I printed off an Amazon returns label..Hermes being the carrier’s.*When I did manage to get through to Hermes to make arrangements regarding the collection etc..an automated voice requested the ** digit code printed on the label...the response was “not valid “ I repeated the same number several times, same reply “not valid”!*After about an hour or so I gave up. Went back through to Hermes on a different number, followed instructions to print off another label, to exactly the same address, Amazon Returns Dumfries etc. I then had to make a payment of over £* to have the faulty item collected from my home.*I am ** yrs of age, self isolating & not going out at all.*I thought Amazon returns were free of charge. Please advise.*Thank you,this experience was very stressful.
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