Amazon UK Customer Service Issues

Hello, I recently ordered the pink Adidog hoodie for my little Chihuahua. However, instead of the Xs I ordered, I received an XL with stitching coming undone. My puppy is only 9 weeks old and needs the correct size. I paid extra for next day delivery (£4.99) and need a replacement quickly. Can you send a replacement promptly since I paid for next day delivery? Also, should I return the incorrect one to the driver? I was hoping to have this for Saturday. Thanks for your prompt attention. Regards, Cath.

I fell victim to a fraudulent email impersonating a friend, requesting an Amazon gift card for her niece. I unwittingly purchased a £[redacted] gift card as instructed. Upon discovering it was a scam, I reached out to Morrisons for a refund, but they directed me to Amazon. Despite contacting Amazon's fraud department multiple times and sending the gift card details and receipts as requested, I have not received any updates on my refund status. I am simply seeking clarification on whether I will be refunded for the fraudulent transaction.

I have encountered a situation where I have been billed for Amazon services despite not having an active account. I have faced difficulty accessing my account after changing my computer. Although I correctly entered my password, Amazon now requires a verification code sent to an email or phone number no longer in use. Upon attempting to reach out on the website, I end up back at the login page. The Amazon website lacks useful contact details when logged out. I tried calling the customer service number 0[redacted] obtained from a Google search, but was advised they no longer accept calls at this number. They directed me back to the website to contact them, necessitating a login. Unauthorized charges for Amazon Prime and Kindle Unlimited have appeared on my debit card. Since I am locked out of my account, I wonder if contacting my bank is the next step.

Dear Sir/Madam, Regarding your recent email about the safety recall of a hoverboard, I shipped it back to you through Hermes courier service on October 12, [redacted]. Unfortunately, it appears that the parcel got lost during transit. I have filed a claim with Hermes' insurance, and they require confirmation from you, as the recipient, that the parcel has not been received. Please confirm via email that the parcel has not reached you. The details of the shipment are attached to this email. Best regards, Paul Williamson

I recently contacted Audible (part of Amazon) regarding the issue of being charged for two accounts in the US and UK. Despite discussing with both Audible US and UK, I only wanted my US account closed while keeping my UK one. Unfortunately, both my Amazon UK and Audible UK accounts are now closed. I signed up for Audible through my Amazon account. I've tried reaching out to Amazon for customer service without luck due to being unable to access my account. The Amazon UK phone number isn't reachable from Denmark. I need assistance in accessing my Amazon UK and Audible UK accounts. I contacted Audible about closing the US account, but the support links provided are for Audible US, which can't assist with Audible UK accounts. My email is [redacted] Please assist me in resolving this issue. Thank you, Andrew Dobson.

I am in a bit of a bind trying to return a parcel to you. It contains 2 sets of Gaveno Cavailia Diamante king duvets, with order number ID [redacted]-[redacted]7. Unfortunately, I am unable to print the return address you provided. I tried taking the scan to the post office today, but they said it was not printed correctly. This is causing me some trouble as I am disabled. Could you please send me a prepaid address label that I can attach to the parcel? The situation is stressing me out, and I would appreciate any help you can provide. Thank you for your assistance. Kindest regards, Mrs. P. Hornby

I recently got a message through the Amazon App prompting me to update my password. I tried to follow the process on the App, but when I reached the dynamic challenge question, it asked for the expiry date of an old Visa Card that I no longer possess. Unfortunately, I can't access customer service via live chat anymore as I'm unable to log in to my account. Now I'm stuck in this situation and the number [redacted]1 provided is no longer working, instructing me to contact Amazon Uk/contact us instead. Frustrating!

I have been waiting for the item to be collected, but no collection has been made. Today when I checked my account, I saw a message saying the time for the return has passed. I don't understand how this happened when I was waiting for Amazon to arrange the collection again. In December [redacted], I purchased a Ferguson TV which was delivered damaged. I requested a return, but during Christmas, I traveled and missed the first two collection attempts due to the return slips not being attached to the TV. After my return, I fixed the return slip issue and reached out to Amazon, but I have not received a response. Now, I am told the return time has passed, which doesn't seem right considering the process was already underway.

I have been an Amazon customer since [redacted], but I am experiencing difficulty accessing my account due to recent computer updates. Last weekend, a technician came to update my computer, but failed to fully reinstall all the necessary components, including my "My Favorites" list. This has caused issues connecting to our business and personal bank accounts, Amazon, and other websites. Can you assist in setting up a separate online profile for our company?

I purchased two Makita batteries, one of which was faulty. After contacting the seller about the issue through email, they initially seemed helpful and promised to send a replacement, but I never received it. Subsequent emails to the seller went unanswered. When I reached out to Amazon and left a review detailing my experience, I was surprised to receive review guidelines instead of assistance. This response didn't feel relevant to my situation and left me feeling frustrated and unsupported by Amazon. As an Amazon Prime member and frequent user, I expected more. Attempting to contact Amazon via phone proved to be challenging, almost impossible. I believe a simple phone call could have resolved this matter efficiently. I hope Amazon can provide the support that I need in this situation.

My husband mistakenly used his card to sign up for Amazon Prime on my account. We just discovered this discrepancy when I received a suspicious phone call from someone who disconnected when I inquired about it. We noticed a charge of 7.99 from his bank account and suspect another charge of 39.99. Despite attempting to cancel Amazon Prime before Christmas, the payments are still being deducted, indicating that the cancellation did not go through. This issue traces back to July when he purchased 2 mattresses and likely unintentionally signed up for Prime to expedite the delivery. I would appreciate a discussion regarding this matter, as I am unsure about the phone calls and the situation. Thank you.

Regarding Order no. #[redacted]28-[redacted] destined for Vesterled 78, [redacted] Skals, Denmark. I recently received an email stating that the package I was expecting over the weekend had been sent back to Amazon without any explanation. Wanting the items urgently, I placed the order again. When I contacted Amazon UK, I was connected to a call center in Delhi. The representative was courteous and efficiently addressed why the package was returned. My concern is that I had to reach out to Amazon to uncover the reason for the undelivered order. Amazon should proactively inform customers of any issues affecting timely deliveries. Communication is key, and Amazon excels at keeping customers informed. While I usually have good experiences with Amazon, this has been a first-time issue for me.

I recently received a call from someone claiming to be from Amazon, stating that a £40 payment for my Prime membership was due. Although I don't have a Prime membership, they knew my name. The call ended abruptly before I could resolve the issue, leaving me unsure if it was a mistake or a scam. I didn't provide any bank details and wanted to clarify if the call was legitimate. I hadn't received any updates regarding my Amazon UK issue from January [redacted]. Confusion arose as my sons had Prime memberships linked to their accounts, but my wife and I did not. We were concerned about unauthorized charges and accidental cancellations. The matter remains unresolved, and I'm seeking clarity on the authenticity of the initial call from Amazon. Thank you, Mr. B.

I would like to file a complaint regarding a recent delivery my mother received. Today, a Hoover was delivered to her at 2 Woodcock Road, Royston, Herts SG8 7XT on Thursday, 13/2/[redacted]. Despite being in her 80s and having back problems, the delivery person handed her the bulky box directly. It would have been more considerate if he had placed it on the floor for her. My mother mentioned that he then walked away without a word. Although I understand they are busy, I was appalled by how she was treated. Even with a younger woman, they would typically offer to assist with a bulky package. I felt compelled to address this as I wouldn't want a similar situation to occur again, causing hesitation in ordering from your company in the future. - D. Foreman

I ordered a 60 cm wall clock with a glass face on January 16, [redacted]. Unfortunately, the item arrived damaged on February 5, [redacted]. I immediately requested a return and replacement. I sent back the damaged clock through standard US Postal Service on February 7, [redacted]. However, I have not received any updates on the return/replacement from Amazon UK. I have been trying to contact their customer service but cannot find a phone number to reach them. I have attempted various methods, including calling the international operator, but without the city code, I cannot connect to Amazon UK. Please provide me with the city where the call center is located and a complete telephone number to reach Amazon UK from the USA. Thank you.

After the recent update, I have been unable to install or use any apps from the App Store. I spent 38 minutes on the phone with a customer service representative trying to resolve the issue, only to be told that they would call me back in 30 minutes. It has been 4 days, and I have yet to receive a callback. This poor service experience has left me frustrated, especially since I now have an Amazon tablet that I can't use. Thank you, Amazon, for this frustrating situation.

On February 12, [redacted], I ordered an Evolution Power Tool Table Saw which was listed as in stock for two-day delivery. However, on the scheduled delivery date of the 15th, it had not arrived. Checking my order status, it showed a message indicating a delay due to stock availability issues. Despite contacting customer service twice, the problem remains unresolved. I was even asked to cancel and reorder to expedite delivery, which I found unreasonable as my initial purchase should have been fulfilled as promised. An email I received on February 17 regarding a different product only added to my frustration, as it seemed to confuse my orders. My work has now been stalled due to this delay, and I am considering canceling my order and account due to the unsatisfactory service. I hope the company can address this issue promptly before I take further action.

I've encountered a common issue with Amazon deliveries recently. The delivery person drops off the package and quickly leaves, hardly giving me a chance to answer the door. One time, I even received a neighbor's package mixed in with mine. Now I'm left wondering if I should bother delivering it or just dispose of it. It's quite annoying that I can't reach Amazon by phone in the UK to sort this out. The overall experience is becoming so frustrating that I'm considering no longer using Amazon and not renewing my PRIME subscription. When attempting to call the provided number, I was informed that Amazon is not accepting calls through that line anymore. Dealing with their service has been truly disappointing.

Lately, I have been encountering an issue with Amazon not accepting my password, even after changing it multiple times. Last week, I managed to place an order using a new password, but when I tried to order again yesterday, the password was not accepted once more. It seems like I can only use a password once, as any subsequent new passwords are not working. I've changed my password around twelve times, but to no avail. I'm hesitant to try again for fear of being blocked and flagged as a scammer. I really need some urgent assistance with this issue.

I have returned Order # [redacted]-[redacted], and the seller has confirmed it. They mentioned they have already contacted you after receiving the return. I spoke to customer service via live chat today regarding contacting the seller, and they replied with the following email: Order ID: [redacted]-[redacted] Qty Product Name and ASIN 1 Fransat Nelisat HD Set Top Box and Card (Slave) ASIN: B0057LYXY6 Hi, I am unsure why Amazon's customer support advised you to reach out to us. We were instructed that the buyer should contact Amazon's customer services for the refund. This is a common process for us, and I apologize for any inconvenience. Please contact them, and hopefully, the agent you speak to will be more helpful. Feel free to reach out if you require further assistance. Best regards, PD