Amazon UK Customer Service Issues

I have explained my problem: I am unable to afford Prime. Despite not enrolling in Prime, I, an 88-year-old, discovered my account was overdrawn. Upon investigation, I realized Amazon has been deducting money monthly. This discovery has deeply upset me. The continuous emails about streaming music puzzled me, as they hold no value for me, leading me to delete them. Additionally, the items I occasionally purchase from Amazon do not justify a membership, even if financially possible.

I purchased a Dimplex electric stove (order number [redacted]-[redacted]) that was scheduled to arrive by 26.11.[redacted]. Unfortunately, the item did not show up. I have reached out to them but have not received a response. After reviewing their feedback, I see that this has occurred six times before. I am seeking assistance with this issue and requesting a full refund. The whole process has been quite frustrating, and I am finding Amazon's procedures unhelpful in resolving this matter. Kindly advise. Regards, Shaun G Campbell

I contacted you earlier today regarding items I never received. I just received refunds for those and have reordered the wallet. However, the other three items are additional items in my shopping cart. I am unsure how to reorder them as I am prompted to spend 20 pounds to have them resent. I simply want the three items in my shopping basket to be resent as I did not receive them, and they were part of the refunded amount. Thank you.

I am feeling very overwhelmed and exhausted dealing with Amazon UK at the moment, and honestly, with Amazon in general. While I was visiting family in Ireland for the holidays, my orders started to get declined one by one, and I was asked for verification. I ended up sending a bank notice since it's my boyfriend's card, and his number is the one attached to the card. Despite claiming that the charges were canceled, several charges were still deducted from the account. My family didn't receive their gifts from me either, and I will be leaving Ireland soon. I really need to speak to someone to clear up this confusion and get it resolved. I have screenshots of the issues as well.

Yesterday, I requested the closure of my Amazon.com account, which had been inactive since [redacted]. However, I am now facing issues accessing my separate Amazon.co.uk account, along with Kindle and Audible services. Both accounts were distinct, still in use, and utilized the same email address ([redacted]) but had unique passwords. I am puzzled as to why my .co.uk account has been impacted by the closure of my .com account.

I recently received a message from Amazon UK informing me that my Amazon.co.uk account has been closed. The reason provided was that my account was found to be related to previously closed accounts, resulting in the cancellation of all open orders. I am at a loss about what steps to take next. I had placed an order, paid for it, only for my account to be closed afterwards. I am particularly concerned as sometimes I order items for friends and have them delivered to their location. I hope to resolve this issue and receive my order.

Hello, I am writing regarding order ID [redacted]-[redacted] and packing number DnvQ18MS3/1/[redacted]. My spouse purchased the limited edition Deep Purple California Jam vinyl album for me. Upon arrival today, I was greatly disappointed to find that the album had been folded in half and left in my mailbox under the hot sun for hours, resulting in it being warped in a "U" shape. Unfortunately, there was no indication on the package advising to not bend it. While the book included was unharmed, the albums themselves have been significantly damaged. I am extremely dissatisfied with this outcome and find it unacceptable. I am upset that such negligence led to the destruction of my order during transit.

Hello, I need assistance in Spanish. Good morning, I am Mª Rosa Vallverdú Palau, a Spanish customer. On December 23rd, I made purchases on Amazon. Amazon Spain has blocked my account due to suspected fraudulent activity. I discovered an unauthorized charge of € [redacted].04 on December 19th on Amazon UK. I did not make this transaction and suspect my credit card information was compromised. I kindly request your help in resolving this issue and reimbursing the unauthorized charge. Please contact me in Spanish at [redacted] 08 [redacted] or [redacted] at your earliest convenience. If I don't receive a response, I will have to involve the police. Thank you.

Hello, I wanted to inquire about switching from Spotify to Amazon Music Unlimited Single Device plan to save on costs. Currently, my wife has an Amazon Prime account, and we have 3 Echo dots set up to play music simultaneously on Spotify through Alexa Multi-Room feature. If we switch to Amazon Music Unlimited Single Device plan at £3.99 per month, will we still be able to play music on all three Echo dots at the same time using Multi-Room feature? We only need to play one stream of music at a time. I appreciate your prompt response as my Spotify account renewal is approaching early January. Thank you, Colin B.

I accidentally activated Amazon Prime when ordering my iPad case. I received the card but do not want Amazon Prime. Please cancel this. My order was expected on January 2nd, not today. The invoice shows standard delivery. Email: [redacted] Order #: [redacted]-[redacted]. Placed the order on December 28th at 10 am. The item is an iPad protective case. Thank you, Diana Petrie.

I received a chef's knife as a gift, but it was not the Damascus Knife I had ordered. This mix-up was disappointing, especially when it was opened on Christmas Day. I sincerely hope to obtain the correct Damascus Knife that I initially purchased. Order # [redacted]-[redacted] was delivered on 2 December [redacted] and handed directly to me, signed by Alan. Product received: Chef Knife, SHAN ZU Santoku Kitchen Knife 18 cm Professional Cutlery Cooking Chef Knives Ultra Sharp Damascus Stainless Steel Blade for Fruit Vegetable. I appreciate your prompt attention to this matter.

I am looking to return shoes I purchased from Amazon to Wow Shoes. The return information directs me to bluntsshoes.intelligentreturns.net/main/landing?lang=en by ReBOUND. However, on the website, it states that there will be no refund for the shoes upon return. I am confused as to why a refund wouldn't be issued for the return. Furthermore, the website does not specify where to send the package to facilitate the return via ReBOUND. Can someone please clarify the return process for me?

Hello, I recently placed an order on Amazon UK and my account got blocked afterward. The account specialist asked me to confirm the ownership of my card by sending a recent billing statement with the last four digits. I responded to this twice, clarifying that the account number is different from the Visa Debit card number, but I keep getting the same email requesting ownership confirmation. Can anyone assist me in resolving this matter and guide me through the necessary steps? Thank you, paddyt.

Dear Amazon UK, I hope this message finds you well. I am reaching out regarding my account, which has been on hold for several months despite my efforts to resolve any issues. Contacting your customer service through calls and emails has not yielded a favorable response. I have fulfilled all the necessary requirements and am puzzled as to why my account remains on hold. Please assist in unlocking my account as I need access to my funds. Thank you for your time and consideration. Below are my account details: Account Details: Name: Tanyi Bertrand Address: Wang Wiset Trang [redacted], WangMaprang, Thailand Phone: [redacted] Email: [redacted] Kind regards, Tanyi Bertrand

Tracking ID: QA[redacted] I need assistance in locating my package. The tracking information states it was delivered to me, but I have not received it. The delivery needs to be made directly to me. I live on a farm with multiple properties, and it's likely the package was given to the wrong recipient. My contact number was provided, but I did not receive any notification prior to delivery. This has happened before, and I am disappointed with the erroneous deliveries. I urge Amazon to investigate and ensure my package reaches me. If not, I request a prompt refund for the undelivered items.

Hello, My name is Theo Butler, a British citizen residing in Italy. I have Amazon accounts on both Italian and UK websites. Yesterday, I received an email notifying me that my account had been accessed without my authorization and the email address associated with it was changed. My correct email address is [redacted], not [redacted] My account was compromised, blocking me due to an unrecognized password. All my order history, delivery addresses, and residential address were also deleted. Despite changing my password using an OTP sent to my Italian phone number, I continue to face difficulty accessing my accounts after logging out. I would appreciate any assistance in resolving this matter as I use Amazon for purchases, especially for my Kindle. If a resolution is not possible, regrettably, I may have to consider canceling my accounts on both Amazon websites. Warm regards, Theo Butler

Hello, I inadvertently activated Amazon Prime on my account using the email sunny20ce@gmail in May [redacted]. Recently, I realized that this Prime account has been active since then but I never actually used it, except for today when I discovered that money has been regularly deducted from my bank account. I don't even use the phone number linked to this account and I am having difficulty canceling the membership. Please deactivate any paid membership linked to the email address mentioned above. I am distressed to know that I have unknowingly been paying for a service I have not used for such a long time. Could you kindly refund the charges deducted from my account as it's clear that I haven't benefited from the subscription? Thank you. Warm regards, Sunny

A friend gifted me an Amazon Fire Stick in November [redacted]. The Fire Stick is working well, but the adapter wire that connects it to my TV seems to have a fault. It intermittently connects but keeps cutting out. I tested it with a friend's adapter and it worked perfectly. Could you kindly send me a new adapter, and I'll return the faulty one to you? Thank you, Elish R.

I recently received my new payment card after my old one expired. I updated my Amazon account with the new card details for purchases. Despite confirming the information was correct, I received an email about a declined payment. I realized the issue might be with the security code on the back of the card, which I couldn't find a place to input on Amazon. Having limited vision, navigating the website has been challenging. I need to resolve this to continue shopping on Amazon as I've used this card successfully for various purchases. I appreciate Amazon's usual reliability and hope to resolve this minor issue promptly to avoid any inconvenience. If the card is declined again, what steps should I take next?

After the holidays, my online personal information was stolen, leading to unauthorized purchases on a new Amazon account using my bank details. I promptly notified my bank, who halted the payments. When I contacted Amazon customer service, they assured me that their security team would investigate. However, I later received an email demanding payment for one of the fraudulent purchases and threatening to suspend my account until resolved. Consequently, my Echo products are malfunctioning, Audible services are disrupted due to non-payment, and I have been unable to reach Amazon customer support as the phone number has changed without notice. How can I successfully resolve this situation and regain access to my Amazon account?