Amazon UK Customer Service Issues

I received a call from this phone number today. A man with a foreign accent claimed to be from Amazon Prime, stating that a payment of 79.99 was due to leave my bank account tomorrow. I informed him that I do not have an Amazon Prime account, never have had one, and have never made any payments to them. When he mentioned my full name, I was taken aback. Despite me refusing to provide any payment details, he persistently tried to convince me to let him help cancel what he claimed was fraud. His insistence and the way the call unfolded felt like harassment to me. It's frustrating to deal with such situations.

My name is J. Fowler, and you can reach me at [redacted] I have reached out to customer service four times regarding fraudulent activity on my Amazon account. A total of £[redacted].99 worth of goods were fraudulently taken from my account, and despite requesting my account to be blocked, another £85.31 was taken the following day. I have been partially reimbursed £82. However, I have not received clear communication on when I will be fully reimbursed. Various automated emails from Amazon advised me to contact my bank for reimbursement, but NatWest's Fraud Department informed me that Amazon is responsible for the refund. Unfortunately, Amazon's customer service team has been unhelpful and unable to provide a satisfactory resolution. I am extremely disappointed with Amazon's handling of this situation and the lack of effective communication. I simply wish to have my funds returned promptly. Could you please provide details on when the full reimbursement will be processed?

While placing a recent order, I noticed that I was involuntarily upgraded to Prime status. After exiting without confirming the order, I was asked to update my payment method, which I did, receiving a system confirmation. Despite this, I am now receiving messages stating that my Prime membership will be suspended unless I update my payment method. I have also been informed of a £7.99 monthly charge starting from 12 December. As a retiree, I do not wish to have Prime membership and would like assurance that I will not be charged for it. I enjoy shopping on Amazon occasionally but would appreciate a prompt resolution to this matter before continuing to do so.

Yesterday morning, I placed an order on Amazon.co.uk. Shortly after, I received an email from [redacted] stating that there was an issue confirming my payment information, resulting in my orders being placed on hold and account locked. To resolve this, they requested a recent statement for my VISA, including my name, billing address, and the last 4 digits of the card number. However, the payment card I used was a Revolut card, and they do not provide statements with the last 4 digits of the card. Despite contacting Revolut, they could only offer a transaction history without the card number. I am unsure how to proceed in this situation and if I will be able to use Amazon again. If I open an account with a traditional bank like Lloyd's or Barclays, would I be able to create a new Amazon account and resume shopping?

Hello, I am encountering issues with accessing my Amazon UK and US accounts. When attempting to log in, I receive a message stating that my information has been reviewed, but my account cannot be unlocked at this time. Amazon UK Order #[redacted]-[redacted], placed on November 17, [redacted], for a mattress totaling £[redacted].40 paid with a Visa card ending in [redacted] has led to further verification requests. Despite sending my credit card and mobile phone statements as requested, I continue to receive emails prompting me for additional documentation upon logging in. Amazon attempted to charge £1 but did not process the full amount of £[redacted].40 for the order. I seek clarification regarding the status of my order, whether I can proceed with the purchase, or if it can be canceled to unlock my account. I appreciate any assistance provided. Thank you!

I've attempted multiple times to update my debit card information, but I've forgotten my password as it's been a long time since my last login. When trying to reset, they ask for verification. Since my phone number and card details have changed, I'm struggling to answer security questions like my first employer's full name from [redacted]. I wish there was a simpler way to resolve this than relying solely on technology. Regards, B. M.

Hello, I noticed a discrepancy in my bank account today regarding a recent refund. Despite receiving confirmation emails, the amount for order [redacted]-[redacted] was debited instead of credited. My bank provided an authorization code, [redacted], and suggested I contact you to address this error promptly. I kindly request your assistance in rectifying this issue, as €54.47 was deducted twice, causing financial strain. Additionally, another €12.09 has been debited recently. Your prompt attention to this matter would be greatly appreciated. Thank you, Katryn.

I recently received an email from Amazon stating that I had unknowingly signed up for an Amazon Platinum Prime Plan, which I did not do. The email mentioned a cost of £63.39 that would continue unless cancelled within 24 hours. When I clicked on the "manage/cancel" link, it redirected me to a Chinese website, where I was not prompted for any personal or banking details. I have reported this email to "[redacted]" but I am still worried about this situation.

I recently logged into Amazon using my mobile number to place orders for two smartphones and a hoover, making payment with my debit card. I specified a delivery address, but despite attempting to change it, the items are scheduled to be sent to the wrong address. My account seems to have separate details for email and mobile, leading to confusion and preventing me from tracking my orders or cancellations. This has caused me a lot of anxiety due to my mental health issues. Any assistance would be greatly appreciated. Thank you for addressing this promptly. - Gail Chesworth

My account's email address has been changed without my authorization, locking me out of the account. I received an email notifying me of the change, stating that the old email was [redacted] and the new one is [redacted] The email requests me to visit Amazon.co.uk to manage my orders, subscriptions, and other account details. The email also mentions that order information will only be provided to the individual associated with the account's name and email address.

I recently received a phone call purportedly from your company regarding my Amazon Prime membership. The caller instructed me to go to my Play Store, enter "QS" in the box, and grant remote access to my phone to cancel the membership. I became concerned that this action could grant the caller access to my personal information, including bank details. Could you please verify if this call was from your company and provide guidance on how to legitimately cancel any Amazon Prime membership I may have unintentionally signed up for? I also used my landline to retrieve the last caller's number, which I believed was associated with your company. Can you confirm the authenticity of this call?

I recently received an automated phone call from Amazon Prime informing me of a pending charge of 34.99 on my credit card. I want to clarify that I am not a member of Amazon Prime and have never shown interest in becoming one. Despite several unsuccessful attempts to contact Amazon, I have asked my card provider to block the payment. The confusion arose because my wife, using my email address, attempted to make a purchase which she later canceled upon realizing she would be charged by Amazon Prime, even though she is not a member. It is puzzling why these calls are made even after an order is canceled. This experience has left me hesitant to make any further purchases on your website. - Kevin Wallis

Hello, I wanted to share that my wife recently attempted to place an order on Amazon using my credit card from her account. Following a payment issue notice, her order was halted. In the meantime, I used my own account to reorder the same items successfully. However, shortly after, my wife began receiving shipment notifications for the items, and the payment was debited from my bank account. This is confusing as we were informed of a payment problem on hold for her order, leading us to believe her order should not have been processed. I am concerned about a possible duplicate order and seek clarification. Orders on my Amazon account, ([redacted]), should go ahead, while those on my wife's account, ([redacted]), must be canceled. Could you please verify and resolve this matter? Thank you.

Hello, I attempted to return a defective item, but there were issues with the Hermes collection due to a scanning problem. I had to buy a label from Hermes for £11, as communication with Amazon was difficult. This experience has led me to prefer shopping at physical stores like John Lewis in the future. Better customer service is vital for Amazon's success. I believe a refund for the courier costs or a review of my Prime membership is necessary. Thank you.

I recently noticed an unexpected charge on my bank statement for Amazon Prime, which I did not intentionally sign up for. Despite my son having a Prime account that we occasionally use, I am puzzled by the £7.99 monthly deduction. Considering our low purchase frequency, being a Prime member is not financially efficient for us. I would appreciate if you could investigate this matter, get back to me with your findings, and arrange for a refund of the payments that have been deducted over the past year. I have no recollection of receiving any notifications about renewing this undesired service. Thank you for your attention to this issue. Best regards, J. Pedley

I am experiencing difficulty with an Amazon account that I have not used in years. Despite attempting to reset my password, I have encountered issues and even spotted several items on my purchase list that I was unable to finalize transactions for previously. This problem does not pertain to finances but is specifically related to the password. During a recent phone call for assistance, I struggled to hear and comprehend the representative. Despite being told that my email was not linked to the account, my computer continues to display a list of items in my shopping cart. I am interested in purchasing an electric blanket priced at £34.95 and would appreciate guidance on resolving this matter.

I placed an order on November 26th through my cellphone, with the delivery expected on Wednesday the 27th. After receiving apologies via email from [redacted] stating the parcel was delayed, I was later informed that the parcel has gone missing. They requested a few days to try and locate it. I requested delivery for Tuesday, December 3rd, but have not received any updates since. I tried to report this via cellphone but received notices that I was sending to the wrong address and couldn't reply. The order number is #[redacted]-[redacted], and the tracking number is QH[redacted]. Any advice on the situation would be appreciated.

I purchased an Amazon Firestick, but it was delivered late. When I checked my account, it showed as handed to the resident, which is inaccurate since no one was home at that time. I even checked with my neighbors and searched around, but couldn't find the package. I was planning to order two more Firesticks, but now I'm hesitant due to this issue. Losing my job has left me on a tight budget, but the Firestick would have been a great Christmas gift. Despite this problem, I still believe Amazon is a great company, and I will continue to shop with you. Thank you for your assistance.

Hello there, I am seeking assistance regarding a recent return I made. Today, I returned a pair of trainers and a set of Christmas star lights, packaging them together in one box as I received them. However, I have only received a return email notification for the star lights and one pair of trainers, not the second pair of trainers. I purchased two pairs of trainers that were too small, necessitating the return of both. At the post office, the staff assured me it would be fine as they are all being sent to the same destination, but I would like to confirm that the return for the second pair of trainers is also being processed. If more information is required, please reach out to me. Best regards, Veronica

Dear Amazon UK Customer Service, I recently received a refund confirmation for the return of a PREMAG Wardrobe Made of Plastic. Despite returning five boxes with four items, I have only been refunded for one. The return process was incredibly stressful and inconvenient due to the difficulties I faced at the various Hermes points. The staff at the second shop in Herne Hill were particularly rude and unhelpful, making the experience even more unpleasant. It took multiple trips, additional expenses for taxis, and printing incorrect labels before the items were accepted for return. The whole ordeal left me feeling upset and exhausted. I kindly request your assistance in resolving this matter promptly. Sincerely, Maria Garcia