I have an account under email *****@***.com. It has been hacked by somebody calling him...

GetHuman-tgkjbc's Account Access issue with Amazon UK from October 2019

Help with my Amazon UK issue
First: share to improve GetHuman-tgkjbc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-tgkjbc may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-tgkjbc's own words
I have an account under email *****@***.com. It has been hacked by somebody calling himself Esquamo Simpinno. Anybody can work out that this is a hacked Name as Esquamo suggests to clean or to skim and Simpinno stands for SIM PIN No. I cannot get into my account as Id. details have been changed. Furthermore, any attempt at changing my password results in an OTC sent and this does not come to email and neither to my mobile phone. To make things worse, Amazon have disconnected my Kindle and therefore I have lost all my Books (some ***) and my music purchases. Purchases by the Hacker were being charged to my credit card on the above account. Amazon have recognised this because they have refunded much of that money. When I phone Amazon, they tell me to check with my email service provider but he tells me I am not receiving emails from Amazon. My mobile phone does not receive Amazon messages like OTCs. I have opened another account but that won't let me put my mobile number on as that is registered with the first, above-mentioned, hacked account. It is impossible to get hold of anybody from Amazon as your helplines are extremely unhelpful.**I would like the book and music purchases to be linked to my new account and then, the above-mentioned hacked account to be deleted. Amazon inform me they cannot delete the account because I am not Esquamo Simpinno…. Catch-**.

GetHuman-tgkjbc did not yet indicate what Amazon UK should do to make this right.

How GetHuman-tgkjbc fixed the problem

We are waiting for GetHuman-tgkjbc to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon UK's attention and get better help faster. Tap below to get started.
Having Amazon UK issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon UK

Account Access issue
Reported by GetHuman-tgkjbc
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 23815 others
0 customers following this

Timeline

GetHuman-tgkjbc started working on this issue
Oct 28th, 2019 12:08pm
GetHuman-tgkjbc tried contacting Amazon UK
Oct 28th, 2019 12:08pm
GetHuman-tgkjbc could not reach Amazon UK customer support
Oct 28th, 2019 12:08pm
GetHuman-tgkjbc tried contacting Amazon UK
Oct 28th, 2019 12:09pm