Hi - I placed an order through Amazon DE and it was cancelled because they could not ve...

GetHuman5886021's Account Access issue with Amazon Germany from March 2021

Help with my Amazon Germany issue
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Before contacting them, items GetHuman5886021 may need:
Name on account, Billing address, Phone number, Email address, and Order number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5886021's own words
Hi - I placed an order through Amazon DE and it was cancelled because they could not verify ownership of my credit card.*I was directed to fill in a form on the Amazon website to provide the required information. Then I received an email from *****@***.com which requested that I reply to that email with further information. I tried to do this multiple times but each time my reply email is rejected * bounced back by Amazon's server. I have tried to find other ways of contacting Amazon in order to provide the requested information and avoid the closure of my account. However because they have suspended my account for security reasons it will not allow me to contact them via the website.**What I need is another email address from Amazon to which I can send the requested information.

GetHuman5886021 did not yet indicate what Amazon Germany should do to make this right.

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Amazon Germany

Account Access issue
Reported by GetHuman5886021
Mar 25th, 2021 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 1217 others
0 customers following this


GetHuman5886021 started working on this issue
Mar 25th, 2021 12:46pm

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