Allegiant Customer Service Issues

I am requesting a full refund from Allegiant for half of the trip that my wife and I were planning. Two weeks ahead of my full hip replacement surgery, I thought some time in the sun would aid in my recovery. However, discussing flying and potentially missing Physical Therapy, I was advised against it due to the risk of developing blood clots in high-pressure plane situations. With the concern over health and PT, I kindly ask for a full refund voucher so I can hopefully travel to Nashville in June. My Confirmation # is BNQY72. I am Ransom Walters, and I am requesting to be removed from the trip. Thank you for your understanding.

Our confirmation number is BJXWLN for Howard and Cindy H. We have a flight from Roanoke, VA to Orlando, FL scheduled for tomorrow at 3:39 pm, returning on Monday. Our trip is for a family wedding on Sunday and a get-together on Saturday. Unfortunately, my husband was in contact with a person who tested positive for Covid at a work event. For the safety of our family, we need to cancel the trip. I have tried contacting Allegiant without success. Any advice on refunds, credits, or rescheduling would be appreciated. Thank you, Cindy H.

I recently received notice that my Allegiant flight, booking number BPBR6P, was canceled. The email offered a free flight change, which I'd like to do. I've been attempting to contact Allegiant at [redacted], but all I get is a busy signal. I also tried [redacted], but the hold time is over 2 hours. The website's Manage my travel function isn't working either. I'm eager to switch my canceled outbound flight, #[redacted] on 3/11/22, to flight #[redacted] on 3/10/22. Thank you for any assistance. - RR

In February, our flight from Fort Wayne to Las Vegas was canceled. We managed to find an alternative flight from South Bend, which required us to rent a car to reach there. However, upon reaching Las Vegas, our return flight was canceled, leaving us stranded for two days far from home. Eventually, we had to fly into Michigan, incurring extra expenses for two additional nights of accommodation. This ordeal resulted in three missed work and school days. After calling customer service, they promised a refund of $[redacted] in vouchers and $[redacted] in cash to cover the additional costs we incurred. Despite the assurance, we have yet to receive the promised reimbursement. Any assistance would be appreciated.

I am experiencing difficulties with the Allegiant app and website. I have been attempting to access my flight tickets but have encountered login issues. Despite contacting various provided numbers, including [redacted] for customer assistance, the calls are abruptly disconnected. I also tried reaching out to other services like lost and found and baggage services, but the calls either went unanswered or ended abruptly. Initially, my concern was with the Allegiant app as it was not updating my information, preventing me from accessing my tickets and boarding passes. When trying to enter my confirmation number, an error message occurred. I have attempted updating the app, using the website, and even accessing the account from another phone, but these solutions are not ideal for my upcoming flights. I am seeking guidance and assurance as I cannot rely on someone else's phone for the duration of my travels. Ensuring these issues are resolved prior to my flight is crucial, given the significant amount spent on the tickets.

I bought airline tickets from FLL to SDF on flight [redacted] for 2/21/22 at 5:58pm. When I arrived at the airport, I was rudely told that I couldn't check my suitcase even though I was early. The woman at the counter wasn't helpful and suggested I check it at the gate. TSA had to discard my toiletries as I had to carry my suitcase through security. I rushed to the gate but was denied boarding by a rude and unprofessional woman. Allegiant apparently lacks customer service. I've been trying to contact them since Monday without success. The customer service I received was unacceptable, and I hope for a refund or compensation. My upcoming flight in April makes me anxious about similar experiences.

I chose Allegiant for a direct flight to Indiana, but it got canceled two days before for unknown reasons. Despite their claim of 24/7 customer service, I haven't received any response via email or phone in a week. This last-minute cancellation forced me to spend four times the original cost for an alternative trip. My first encounter with Allegiant doesn't bode well considering all the negative feedback I've heard. I simply need to speak to a real person about this issue as soon as possible.

I need to reschedule a flight from Memphis to Atlanta that was originally scheduled in [redacted]. Due to my 90-year-old mother being hospitalized, we had to reschedule it in [redacted], and then again due to Covid-19. Dealing with the airline has been challenging as hold times are hours long, and calls often get disconnected after being placed on hold. I am trying to check on my flight and wish to reschedule it, with the funds possibly going towards a flight to LAX.

I experienced a cancellation with my flight this morning. Flight [redacted] scheduled from XNA to PIE at 9AM was canceled. Originally, I had booked the flight for last week and updated to this one. I was charged $25.00 per flight for the change, but the refund is only $78 instead of the $[redacted] I paid. As my outbound flight was canceled, I don't need the return flight. It's frustrating to be shortchanged and now I have to embark on an 18-hour drive early tomorrow. I strongly believe I'm entitled to a full refund of $[redacted].00. I doubt if I'll even receive a response after waiting on hold for over 2 hours. Such a disappointing experience.

My confirmation number is #BQP6LN, and my account is under Heidi Miller at her email [redacted] I've spent over 24 hours on hold in the past 3 days, barely getting 4 hours of sleep trying to reach someone, so please bear with me. My return flight from Oklahoma City to LAX on Saturday, March 19th got canceled along with a car rental. I need to make a one-time change to another flight. I'm looking to switch to a flight from Memphis to LAX on either Monday or Sunday, depending on any extra charges involved. Ideally, I hope there won't be any additional fees. Additionally, I need to adjust my car rental (confirmation #[redacted]) to extend it to Monday or Sunday, based on my flight. I'd like to be dropped off at the Memphis Airport instead of Oklahoma City. For the canceled flight, I prefer a refund instead of a voucher.

I had a round trip booked with Allegiant. Unfortunately, both my flight to Ft Lauderdale and my return flight were canceled. This led to me spending close to $[redacted] on new flights and missing out on planned activities in Florida. While I understand that issues can arise, I believe I deserve compensation for the additional costs incurred due to Allegiant's cancellations. I had to purchase last-minute flights as the replacements, and the sudden cancellations left me little time to find better alternatives. I am disappointed with the situation and would appreciate resolving this matter promptly with Allegiant.

I have been attempting to book a round-trip flight for my husband and myself since March 19th. I was ready to pay and use my voucher, but unfortunately, the system deemed the voucher invalid due to it expiring before our departure on May 11th. The voucher actually expires on May 17th, which is after May 11th. Despite numerous phone call attempts and waiting on hold for 2 hours at 6 a.m., there was no response from customer service. I also sent three emails which went unanswered. As a result, I missed out on the fare I originally had and had to book at a higher price without utilizing the voucher. I am displeased with the fare increase and the inability to apply the voucher. I am requesting a refund of $60 to account for the difference in fares and the unused voucher. The lack of response and long wait times on the phone have left me dissatisfied with the customer service. I am hoping for a call or email to resolve this issue promptly.

Subject: Urgent Flight Boarding Issue Hello, I urgently need assistance with a flight boarding matter that occurred this morning. Upon arrival at the counter, the check-in attendant informed us that the gate was closed and we couldn't check in our bags, despite having our boarding passes printed at home. We were aware of the 45-minute policy and arrived at 6:14, just two minutes past the deadline. Despite asking to speak to a manager, named Erica, she was unhelpful, rude, and unprofessional in her handling of the situation. We, along with several others, faced similar issues and were forced to remove liquids from our bags, causing delays. Furthermore, my son was checked in twice at security due to system errors, leading to missed flights and a $75 fee per person for a flight change. Although a staff member apologized for the ordeal and rebooked us on another flight, the experience was disappointing. Erica's lack of empathy and refusal to allow us to check in our bags added unnecessary stress. As a military family with a [redacted]% disabled husband, we expect better treatment and hope for a resolution or compensation for the inconvenience. We’d appreciate the opportunity to discuss this matter further. Thank you, Troy and Corinne Celinski

I reached out to Hotel Paris in Las Vegas to arrange a shuttle pick-up, as indicated on their website during my booking. However, they informed me that I am not listed as a guest in their system. They advised me to contact the third-party booking service to ensure my reservation is processed before my arrival. I am leaving for the airport shortly and would like this matter resolved promptly. I made the reservation on January 11th. Additionally, I require confirmation regarding the shuttle service from the airport to the hotel, a key factor in selecting this accommodation.

My itinerary is BQFLR2. I attempted to book my flight using credit voucher #CR8951-BEF3-F151-0BF7, but the online system did not accept it, so I paid with my credit card. At the airport, an Allegiant representative assured me the voucher was valid but couldn't process a new ticket in time. She promised $[redacted] in points by March 12th. She mentioned there would be notes in my account about the voucher. If the points are not credited, I was advised to see her after March 12th at the airport. As I can never reach a representative by phone, I reached out to customer service a week ago with no response. Please refund the $[redacted] to avoid going to the airport. My contact details are Marland Lee, [redacted] Belmont Road, Grand Forks, ND [redacted], [redacted].

During my return trip from Mesa AZ to Eugene Oregon, my luggage was tampered with, and valuable items were stolen. Among the missing items are three gold necklaces, 28 inches in length. It's evident that the thief was not interested in a long towel kept with the necklaces. I had 15 necklaces packed, but only 12 made it back. I believe security cameras can help identify the person responsible. The bag tag ID attached to the suitcase reads: Miller, Rick, and it has a unique medium gray appearance with a dark blue "Nautica" logo. Although I doubt the necklaces can be recovered, I hope the thief is held accountable to prevent this from happening to others. Please contact me at [redacted] or [redacted] Thank you.

I want to report an issue with my suitcase. When I retrieved it from the conveyor belt, I noticed that the zipper was broken and the suitcase was open, causing my clothing to spill out. The zipper was sturdy before my flight, and my bag was not overpacked. I have photos and videos of the damaged suitcase and can provide them upon request. I appreciate your assistance in replacing my suitcase promptly. Please contact me at [redacted] or [redacted]. Thank you.

I had a flight booked from Cincinnati/Northern Kentucky International Airport on March 18, [redacted] at 8:12 pm with confirmation #BKMJTR for Flight #[redacted] to LAX. Unfortunately, the flight got cancelled, and the next available one is not until March 25, [redacted], which is after my vacation ends. I was assured a full refund within 7-10 business days when my flight was cancelled, but it has been 14 days and I have not received the refund yet. I had to purchase another flight for March 19, [redacted], incurring extra costs. Contacting customer service by phone and live chat has been unsuccessful. I received a partial refund of $[redacted].00, but it did not cover all my additional expenses for a hotel and cab fare. This experience with Allegiant has been disappointing after being recommended by others. I am seeking a resolution and would appreciate a prompt response regarding the status of my full refund. Thank you.

Dear Support Team, I am writing to follow up on the refund process for a cancellation credit that has not been credited back to my Visa card. Unfortunately, the credit card I used for booking was lost and subsequently replaced, hence I am reluctant to share the new card number in this message. I have been trying to contact the support number provided multiple times without success; no one seems to be available to assist. The refund I am awaiting is for the auto reservation totaling $[redacted].00 under the bonus bundle itinerary #BHQTK9, which had to be canceled due to COVID illness. I have already received the reimbursement for the airline tickets, but the amount for the car rental is still pending. Your prompt assistance in resolving this matter would be greatly appreciated. Kindly advise on the next steps to ensure the refund is processed correctly by Allegiant. Thank you for your attention to this matter. Best regards, B.H. [redacted] Cheddington Ln Lexington, KY.

I recently noticed a $78 charge on my Bank of America/Allegiant credit card from "ALLEGNT*A BPL722 LAS VEGAS NV" (ref # [redacted]) dated March 12th. My wife and daughter flew with Allegiant on March 12th (to IL) and March 19th (return to AZ), with all expenses paid upfront. There were no extra luggage fees or additional purchases made. I am confused about the origin of this charge and would appreciate some clarification. Despite everything being settled during booking, this $78 charge appeared in the next billing cycle. Please reach out to me at [redacted] for assistance. Thank you. - S.S. from Mesa, AZ