I was to take my mother on a trip last October to West Virginia, so my mother could go...

GetHuman-kimbrule's customer service issue with Allegiant from July 2018

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Name on booking, 6 Character booking reference, Email address used for booking, and Date of birth for passenger
The issue in GetHuman-kimbrule's own words
I was to take my mother on a trip last October to West Virginia, so my mother could go back to her hometown one more time. She died, and we weren’t able to take the trip. I got a credit voucher for $*** that has an expiration date of July **, ****. I had no way of knowing that I actually had to take the trip before this expiration date. It was my understanding I just had to book a trip before July **, ****. Now I am trying to book a trip and I am told this voucher expired on July **, ****. Which of course, July **, **** has not yet occurred! There was nothing to indicate that the actual trips had to be completed before the expiration date. I have been under the impression all this time I just needed to plan a trip before July **, ****!
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Allegiant

Customer service issue
Reported by GetHuman-kimbrule
Jul 1st, 2018 - 10 mons ago
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Seen by 5 customers so far
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Timeline
GetHuman-kimbrule started working on this issue
Jul 1st, 2018 9:23pm