Hello,**My name is Harold Johnson. I purchased five tickets for July *, ****, from S**t...

GetHuman-turlockm's customer service issue with Allegiant from June 2018

Help with my Allegiant issue
The issue in GetHuman-turlockm's own words
Hello,**My name is Harold Johnson. I purchased five tickets for July *, ****, from S**tockton, Calif., to San Diego. My confirmation number is *LLDDJ.**I purchased the tickets using my own credit card number.*****One of the passengers, Stacey Cooksey, cancelled all five tickets yesterday,**June **. Her grandmother, my mother, is going into hospice today, hence the**request to cancel the tickets.**However, I was not aware we would receive no refund for the tickets. This is**a $*,*** loss for my family. I find it hard to believe we will not be credi**ted for not using the tickets, due to my mother being terminally ill and clo**se to passing.**Please let me know what I can do to receive a credit or potentially a refund**for five expensive tickets. Our family has worked so hard to make this vaca**tion come to fruition, and I would hope your airline would honor us the abil**ity to credit the tickets for a future date*refund our account in this horri**ble circumstance.**If you need confirmation that my mother is indeed entering hospice, please l**et me know so that I can provide you with that information.**Thank you, and I look forward to speaking with you soon.*****Best,
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Allegiant

Customer service issue
Reported by GetHuman-turlockm
Jun 28th, 2018 - 10 mons ago
I have an issue with Allegiant too
Fixed
Seen by 6 customers so far
Similar issue to 1116 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Date of birth for passenger
Timeline
GetHuman-turlockm started working on this issue
Jun 28th, 2018 4:36am
GetHuman-turlockm indicated the issue is not fixed yet.
Jun 28th, 2018 5:47am
GetHuman-turlockm indicated the issue is not fixed yet.
Jun 28th, 2018 5:48am