So for Mother's Day I bought my mom round trip tickets to Florida to visit her old frie...

GetHuman-whimsica's customer service issue with Allegiant from June 2018

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The issue in GetHuman-whimsica's own words
So for Mother's Day I bought my mom round trip tickets to Florida to visit her old friend. Since giving my mom the tickets her friend has had some serious health issues and unfortunately she can't can't have down for the initial dates I booked for her. I was hoping to get a voucher or rebook her flight for a few months away. Tried to do so online and there is a $*** charge! I have been trying the customer service number for days and when I FINALLY didn't get a busy signal I was on hold for over an hour before my call was dropped! Never got to speak to a live person and this has been very stressful. If the correct person that can help me would PLEASE give me a call back. I'm leaving for vacation myself tomorrow and would really like to have this situation resolved asap. I really can't afford the extra $*** and I hate for my mom to miss out on her trip completely. My mom's name, who is the passenger, is Bonnie Good. I'm the purchaser, Melissa Sell. She was supposed to fly out of ABE on July **th, **** at *:** am on a direct flight to PIE to arrive at **:** pm. Her return flight was July *st ****

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Allegiant

Customer service issue
Reported by GetHuman-whimsica
Jun 19th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 903 others
0 customers following this

Timeline

GetHuman-whimsica started working on this issue
Jun 19th, 2018 2:15am

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